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Discussion topic: My sky glass tv isn’t working

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This message was authored by Lee101 This message was authored by: Lee101

My sky glass tv isn’t working

The tv says: sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured we're working hard to fix the problem. It has been like this since friday.

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This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: My sky glass tv isn’t working


@Lee101 wrote:

The tv says: sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured we're working hard to fix the problem. It has been like this since friday.


Have you turned it off at the wall for at least ten minutes? This reboot often kick starts Glass back into life. 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: My sky glass tv isn’t working


@Lee101 wrote:

The tv says: sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured we're working hard to fix the problem. It has been like this since friday.


Have you got freeview on there?  Is the Internet  down where you are?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: My sky glass tv isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Jones_The_Cat wrote:

@Lee101 wrote:

The tv says: sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured we're working hard to fix the problem. It has been like this since friday.


Have you turned it off at the wall for at least ten minutes? This reboot often kick starts Glass back into life. 


If the reboot doesn't fix it as suggested by @Jones_The_Cat you can also try rebooting your router as well.

 

A third option, If you are connected via Wifi, i'd suggest trying to connect the Glass to the router via ethernet and then performing another unplug for a few minutes and see if this helps.

 

That error message is unfortunately generic but in most cases is caused by the TV not being connected to the internet.

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