Remote turns tv on but not off

[Paulinerm]

Hi, I recently changed to sky stream. The sky stream remote will control my volume on my Sony Bravia tv. It will turn it on but will not turn it off. When I hold the button down for 5 seconds a message comes on the screen which reads 'cancel/restart' but the tv will not switch off. This is really frustrating as I know it should turn off and I don't want to be juggling multiply remotes. I would appreciate some help. Thanks. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Paulinerm · Accepted solution]

Thanks for you're help. I opted for the restart option which came up. This restarted my tv, it must have done something because now I am able to turn the tv on and off using my sky stream remote. 

[Tom-W19]

Hi @Paulinerm 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Anders73]

Hi @Paulinerm 

I also have Stream and a Sony Bravia

I've discovered to turn the TV off with the Puck, you need to hold the power button down for about 2 seconds only.

if you hold down any longer the TV restart prompt appears.

hope that works for you!

Andy