Speech out of sync on Sky glass

[2393.m15hK4.0591]

Why does the speech always goes out of sync I ha called several times and it get sorted then after a short while it's gone out of sync 

[Fothergill1]

Hi @2393.m15hK4.0591  I thought this issue had been resolved by Sky but obviously not as yours is the second post I have read this evening. As a temporary solution try changing your audio setting to PCM or passthrough.  I found mine worked OK on Dolby Digital plus when I had lip sync issues in the past.

Also, as with any electronic gadget these days a reboot will often resolve issues. To do a reboot/restart go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry as this is a normal part of the process.

[Exiled-in-HH]

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@2393.m15hK4.0591 wrote:

Why does the speech always goes out of sync I ha called several times and it get sorted then after a short while it's gone out of sync 

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Did get you to do anything or did Sky do something and did nothing ... and it was corrected🤔

[Zoeb]

The sound is about 2 seconds ahead of the picture it's almost becoming impossible to watch . Tried changing sound settings nothing works, watching a football match is dreadful the crowd cheer before something happens . I pay a lot of money every month for something that is a joke 

[Colin.Sc]

Same here, last few days it's done it multiple times. Just pulled the power 20 minutes ago and it's out of sync AGAIN. 

Bloody Joke. 

The list of issues I have with Sky Glass is longer than the screen is wide, but this is a show stopper. 

[Colin.Sc]

I should say it's only "live" TV that does it, seems downloads are OK. 

[Katrina2511]

I've noticed if I watch a programme using 'watch from start' , when that programme finishes, the TV automatically goes back to the programme which is now playing but the lip sync is totally out??

I have to go onto another channel,  select that then go back to the original programme?! 

What is going on??!! 

[Moe1]

I'm having problems with lip synching on my sky glass tv

[Jimmy7062]

Power off the TV unplug from mains plug back in switch it back on. Should solve the issue. Had problems on TLC and ITV a few weeks ago. All other channels were OK.

[Colin.Sc]

doing that it then goes out of sync again within minutes. 

steaming pile of garbage that I'm paying monthly for...

[TamBren]

TNT sports out of sync. Live football. Have rebooted 3 times in 30 minutes. Paying for a service that is not 100% its a joke!!! 

[Brooksy77]

Had this a lot recently and have it right now watching the match. Tried rebooting, switching between the two channels the game is on. Useless. 130+ quid a month for this. Really. 

[2393.m15hK4.0591]

Yes it's now a nuisance it gets rectified then next day back to normal it's a joke

[paul's+thoughts]

Hi my sky glass kept going out of sync but I found if I pause for a few seconds and resume it fixes the problem. 

[airspotteruk1]

same pattern of going out of sync for me too 

most days at least once a day

power off/on clears it.

Wiil try a pause next time

still very irritating though.