Speech out of sync on Sky glass

[AndyCairns]

No more suggestions of a "quick fix" please!  We all know that, so no need for every fifth post or so to remind us. 

What we want is for Sky to acknowledge the issue fully and fix it.  

[Gary12345671]

I'm also having same problem,also the voice sequence is out ,I have to keep turning to different channel then back to original channel. I have done all the how to fix it tests, but then I'm having to do this each day,this will be the third sky glass tv I've had problems with.

I wouldn't of got sky glass knowing the problems I'm having.been with sky years never had problems,but since I changed to sky glass non stop problems

[Andy+Burns]

Same issue here wiith my Sky Glass watching anything, changing the channel and back fixes the issue, but its a pain in the **bleep** especially when it ruins football matches Live.

[2393.m15hK4.0591]

Yes let's hope they stop blaming our wifi

Connections and get it sorted ASAP no one ever told us when we purchased the sky glass that our WiFi had to be at a certain level ?????

[Unhappyservice]

Yea another issue with sync 

last night our tv so far out of siync the program had finished and they was still talking absolute joke 

why do the expect you to pay for this service 

[2393.m15hK4.0591]

Yes it's getting worse but hopefully they now will investigate and get it sorted it's gone on long enough we pay top money for a service that's gone wrong we needd this sorted NOW

[F27]

Good luck with that, this type of issure can be very hard to track down and involve a number of different equiipment manufacturers.

[2393.m15hK4.0591]

It worked ok until the carried out an system update last year it was after that update the service started to go wrong with the speech syncing 

[2393.m15hK4.0591]

‎03 Jan 2025 02:07 PM

It worked ok until the carried out an system update last year it was after that update the service started to go wrong with the speech out of sync

[MartyG]

Watching the darts final and score is voiced slightly before dart is shown hitting the board.

[Kjd_2009]

I'm currently watching the darts too and the delay in the sound is so frustrating! 

[2393.m15hK4.0591]

Yes but we will have to wait till SKY checks all our info👍

[2393.m15hK4.0591]

Yes but we will have to Wait to see what sky comes up with 

[Dawes1975]

Change channel and then put it back on and it will be fixed! It's likley to be your broadband speed causing the problems according to my conversation with sky recently 

[2393.m15hK4.0591]

Yes the same old tactics blame use for having the wrong WiFi provider let's wait to see what happens after they go through all our stuff