11 Dec 2023 08:25 PM
My sky glass won't let me watch tv programmes live, it says I have to wait for it to be loaded ? I wait the tv listings page appears I click on a current live programme but nothing happens
please help 😣
11 Dec 2023 08:36 PM
Posted by a Superuser, not a Sky employee. Find out moreI'll move your post to the Sky Glass board.
11 Dec 2023 08:36 PM
Posted by a Superuser, not a Sky employee. Find out moreI'll move your post to the Sky Glass board.
11 Dec 2023 08:55 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried pulling the plug for a few minutes ?
also could be the speed / consistency of your internet connection .....
can you let us know your line speed and if you are connecting via WiFi or Ethernet
11 Dec 2023 09:31 PM
Posted by a Superuser, not a Sky employee. Find out more
If the reboot doesn't work open Netflix on your Sky Glass, go to Get Help and Check Your Network, this will show the download speed your Sky Glass is getting.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
11 Dec 2023 11:38 PM
my broadband speed is 46.23. I have switched the tv off and the broadband but it's still the same when I switch on🤔
12 Dec 2023 07:39 AM
Posted by a Superuser, not a Sky employee. Find out moreIs that how fast it is now n the glass set ? You can tell by going into the Netflix app on glass - going to get help then choose the network check
If possible are you able to connect the glass set via ethernet cable? This helps to rule out the tv being defective
12 Dec 2023 10:47 PM
Spoken to sky today and they cannot fix it either, funny that is was fine till Sunday so I am pretty frustrated 😩
12 Dec 2023 10:49 PM
Sorry I don't know what an Ethernet cable is ? 🤔🤔
13 Dec 2023 07:44 AM
@Yoj22 when you measured the Internet speed on the Sky Glass TV using the Netflix get help Network check... did you take a few readings a few minutes apart?
13 Dec 2023 09:06 AM
No I didn't , will try that when I get back today , thanks 🙏
13 Dec 2023 09:51 AM
It helps to show how consistent/stable your internet connection is😉
13 Dec 2023 09:54 AM
Another check how far is the router from the Glass TV?