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Discussion topic: Sky is stuck on the main menu.cant get it to play onmy sky stream puck.

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This message was authored by Naz1963 This message was authored by: Naz1963

Sky is stuck on the main menu.cant get it to play onmy sky stream puck.

Does anyone knowhow to get my sky TV to play.its stuck on the main menu.  

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky is stuck on the main menu.cant get it to play onmy sky stream puck.

Posted by a Superuser, not a Sky employee. Find out more

Do you mean it's stuck on the Home Screen? Sounds like your remote is the issue is nothing is responding to it

 

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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