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Discussion topic: Sky glass

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This message was authored by Yoj22 This message was authored by: Yoj22

Sky glass

My sky glass won't let me watch tv programmes live, it says I have to wait for it to be loaded ?  I wait the tv listings page appears I click on a current live programme but nothing happens

 

please help 😣


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Yoj22 

I'll move your post to the Sky Glass board. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Yoj22 

I'll move your post to the Sky Glass board. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Yoj22 

Have you tried pulling the plug for a few minutes ?

 

also could be the speed / consistency of your internet connection .....

can you let us know your line speed and if you are connecting via WiFi or Ethernet 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Yoj22 

 

 

If the reboot doesn't work open Netflix on your Sky Glass, go to Get Help and Check Your Network, this will show the download speed your Sky Glass is getting.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Yoj22
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This message was authored by Yoj22 This message was authored by: Yoj22

Re: Sky glass

my broadband speed is 46.23.  I have switched the tv off and the broadband but it's still the same when I switch on🤔

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Yoj22 

Is that how fast it is now n the glass set ? You can tell by going into the Netflix app on glass - going to get help then choose the network check 

 

If possible are you able to connect the glass set via ethernet cable? This helps to rule out the tv being defective 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
Yoj22
Topic Author
This message was authored by Yoj22 This message was authored by: Yoj22

Re: Sky glass

Spoken to sky today and they cannot fix it either, funny that is was fine till Sunday so I am pretty frustrated 😩 

Yoj22
Topic Author
This message was authored by Yoj22 This message was authored by: Yoj22

Re: Sky glass

Sorry I don't know what an Ethernet cable is ? 🤔🤔

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky glass

@Yoj22  when you measured the Internet speed on the Sky Glass TV using the Netflix get help Network check... did you take a few readings a few minutes apart?

Exiled in HH
Yoj22
Topic Author
This message was authored by Yoj22 This message was authored by: Yoj22

Re: Sky glass

No I didn't , will try that when I get back today , thanks 🙏 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky glass

It helps to show how consistent/stable your internet connection is😉

Exiled in HH
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky glass

Another check how far is the router from the Glass TV?

Exiled in HH
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