Sky glass high pitched buzzng at set time

[Wardy141]

They have but they told me that they have to replace gen 1 with a gen 1 set . Flat out refused to upgrade to new version 

[Grahamp]

I reverted beck to old setting last night before bed and low and behold the noise returned this morning. So it's defo something to do with. Networked stand by mode

[Krisztina]

Did anyone solved this buzzing noise issue? I got a replacement tv but it is still doing it sometimes

[Wardy141]

I'm on the 4th replacement and still happening , I'm going to contact the ombudsman service now as I'm getting no where with sky 

[Anonymous]

@Wardy14and @Krisztina did you give @Grahamp's suggestion a go? Obviously it's a workaround and not a fix, but it seems like for them at least it fixed it.

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@Grahamp wrote:

[...]  I was to disable network standby mode.  When I went into settings that one was already in off position so I turned it to on and it has seemed to do something as I've no noise from tv set today.

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[Wardy141]

Hi , yes I tried this and made no difference except a slightly different tone 

[Mr+Baked+Bean]

Setting overnight power saving and network standby to on appears to have fixed it for me

All other options are off.

Its only been one night and I guess it could have done the weird flashing thing (which stops the humming) without me realising. 

[Grahamp]

Mine lasted a week but seems to have came back. I will mess with settings again to see what happens. It's obviously something to do with Skys updates. They told me themselves that updates done between 3-5 at night lol

[Wardy141]

Todays update is , after going through the usual we've not heard of this or had anyone else complain, I sent the link to this thread and it's supposed to be being raised to the product team , this is after a very frustrating WhatsApp conversation where I was told there must be something interfering with it and change the location (already tried all this) . I'm supposed to be getting a call back Monday with any updates 

[Grahamp]

I got the same lol. Is there anything else on the wall? Is there any others devices near the tv? Is the bracket installed properly? Everything but admittance that it's something to do with their updates

[Wardy141]

It's so frustrating isn't it.  Everytime the same questions what's plugged into it ,is there anything nearby , you are the only complaint we've had etc . The best one was 'I've got the same tv and mine doesn't do it' I was tempted to say aren't you the lucky one then !  My issue with the what's plugged into is , if a tv has multiple ports surely that means it should work with devices connected without issue .
If I don't get a resolve by Monday I have to raise a complaint through CISAS as I am now past the 8 week mark with no resolve. 

[Grahamp]

I said I was going to ombudsman and they sent me the link to make a formal complaint to them first 😂

[Wardy141]

🤣 🤣I've had the same form . Then you get bonbarded with emails saying we haven't heard from you yet. 
I

[Chloe-W22]

Hi @Wardy141 @Grahamp @Krisztina,

I'm sorry to hear you are having this issue, but thank you for coming to the Community where we can recognise a small number of customers are reporting this around the same time.

Our backend teams are looking to investigate this internally and have put together a form to collate customer examples which I'd like to add your details to. I am going to escalate your post to a member of our Community Messaging team  who will contact you on Community for a private conversation and take some more details from you. Look out for the chat bubble appearing on your screen.

If anyone else experiencing this would like to submit their examples, please let me know below.

Thanks,

[Lisa-P1987]

Thanks for escalating this. We’ve sent Krisztina Wardy141  and Grahamp  an invite to chat.