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This discussion topic has been answered Discussion topic: Sky Stream to Sky Glass

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Avatar for Neil+Essex
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This message was authored by: Neil+Essex

Message posted on ‎30 Aug 2024 02:38 PM

Sky Stream to Sky Glass

Hi, I currently have 2 stream pucks but I'm going to get a second hand glass tv to replace one of the pucks , am I allowed to do that , if so what is the process and will one of the pucks go back to sky ?

====================================
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig 1
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf Answer

Message posted on ‎30 Aug 2024 02:44 PM

Re: Sky Stream to Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Neil+Essex  Yes you can has you will already have whole home due to two pucks 

 

call sky directly to a) get the tv linked to your account and b) arrange the return of one puck assuming the puck was ordered after 24th February 2023


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Avatar for SKY1992bf
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Superuser
This message was authored by: SKY1992bf Answer

Message posted on ‎30 Aug 2024 02:44 PM

Re: Sky Stream to Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Neil+Essex  Yes you can has you will already have whole home due to two pucks 

 

call sky directly to a) get the tv linked to your account and b) arrange the return of one puck assuming the puck was ordered after 24th February 2023


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Avatar for Neil+Essex
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This message was authored by: Neil+Essex

Message posted on ‎30 Aug 2024 03:21 PM

Re: Sky Stream to Sky Glass

Ok many thanks 

====================================
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig 1
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎30 Aug 2024 03:24 PM

Re: Sky Stream to Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Neil+Essex 

 

In addition to the advice already provided, see this information from Sky about adding 2nd hand devices to your account: https://www.sky.com/help/articles/buying-sky-glass-second-hand

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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