Discussion topic: Sky Stream to Sky Glass

This message was authored by: Neil+Essex · ‎30 Aug 2024

Hi, I currently have 2 stream pucks but I'm going to get a second hand glass tv to replace one of the pucks , am I allowed to do that , if so what is the process and will one of the pucks go back to sky ?

Sky Q 2TB HDR Box & 1 Mini Box
Sky Signature with Netflix
Sky Sports Complete Pack
TNT Sports
Sky Cinema
MUTV
Sky Multiscreen
HD & UHD Pack

Virgin Media Gig 1 Broadband

This message was authored by: SKY1992bf · ‎30 Aug 2024

@Neil+Essex Yes you can has you will already have whole home due to two pucks

call sky directly to a) get the tv linked to your account and b) arrange the return of one puck assuming the puck was ordered after 24th February 2023

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: SKY1992bf · ‎30 Aug 2024

@Neil+Essex Yes you can has you will already have whole home due to two pucks

call sky directly to a) get the tv linked to your account and b) arrange the return of one puck assuming the puck was ordered after 24th February 2023

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Neil+Essex · ‎30 Aug 2024

Ok many thanks

Sky Q 2TB HDR Box & 1 Mini Box
Sky Signature with Netflix
Sky Sports Complete Pack
TNT Sports
Sky Cinema
MUTV
Sky Multiscreen
HD & UHD Pack

Virgin Media Gig 1 Broadband

This message was authored by: mikealanr · ‎30 Aug 2024

Hi @Neil+Essex

In addition to the advice already provided, see this information from Sky about adding 2nd hand devices to your account: https://www.sky.com/help/articles/buying-sky-glass-second-hand

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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