This discussion topic has been answered Discussion topic: Sky Stream assistance
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 28 Dec 2024 10:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Hi. We've taken delivery of Sky Stream, just before Xmas, and I wondered if anyone could help with the following.
When it comes to 'recording' programmes, I understand that you don't record them in the conventional way, but instead, add them to a playlist. The issue we have is that we clicked to add a programme, that was being broadcast tonight, to our playlist but when we've come to watch it, as the episode is not available on BBC iPlayer yet, we're unable to watch it. Am I missing something here as this seems a step back from the old way of recording programmes, where they were available to watch immediately?
Also, when we had Sky Q, we could watch a channel and, when scrolling up/down to see what was on the other channels, you could see the live channel in the preview window, but this function seems to have gone too. If we do change channels, there seems a delay before the picture appears. Is this the same for everyone?
We have set the parental settings so that the Family Setting and PIN for daytime viewing are both off, but we still get prompted for a PIN for anything rated 15 and over.
Finally, is there a way of defaulting the system so that, when you turn the puck on, it goes straight to the last tv channel, rather than to the homepage?
Apologies for all of the questions but, so far, I'm not that impressed!
Best Answers
Message posted on 28 Dec 2024 10:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Hi @mickscully
There is no facility to record as it doesn't have a local drive to record to. Some programs "cloud record" you will notice the wording on the banner at the top is different when it records or just playlists. However for the Public Service Channels (BBC, ITV, C4 etc) they will only allow playback via their catch up service and we are at their mercy as to how long it takes to appear on their catch-up service. See: https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass
Picture in picture isnt supported on Entertainment OS. Presumably due to the fact that you are restricted by broadband bandwidth rather than physical tuners in the device.
Even with the PIN settings off, Sky broadcast post watershed content pre watershed, and this will always require a PIN. This is due to Ofcoms Mandatory Pin Protection. It should have been the same on Q. See: https://www.sky.com/help/articles/your-sky-glass-pin
And no entertainment OS only loads the home screen however scrolling left will list the last channels and apps used for you to quicky access.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 28 Dec 2024 10:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Hi @mickscully
There is no facility to record as it doesn't have a local drive to record to. Some programs "cloud record" you will notice the wording on the banner at the top is different when it records or just playlists. However for the Public Service Channels (BBC, ITV, C4 etc) they will only allow playback via their catch up service and we are at their mercy as to how long it takes to appear on their catch-up service. See: https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass
Picture in picture isnt supported on Entertainment OS. Presumably due to the fact that you are restricted by broadband bandwidth rather than physical tuners in the device.
Even with the PIN settings off, Sky broadcast post watershed content pre watershed, and this will always require a PIN. This is due to Ofcoms Mandatory Pin Protection. It should have been the same on Q. See: https://www.sky.com/help/articles/your-sky-glass-pin
And no entertainment OS only loads the home screen however scrolling left will list the last channels and apps used for you to quicky access.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 28 Dec 2024 10:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
@mikealanr not true. All CH5 programmes record to the cloud
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
Message posted on 28 Dec 2024 11:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
Hi @mikealanr
Thanks for the quick response and the explanations. It does seem to be a step back in functionality and user experience. I do understand the reasoning for the PIN protection, but don't see the point in Sky giving you the option to turn it off if it is mandatory anyway 🤷🏻
Thanks again.
Message posted on 28 Dec 2024 11:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
@mikealanr wrote:
Hi @mickscully
However for the Public Service Channels (BBC, ITV, C4 etc) they will only allow playback via their catch up service and we are at their mercy as to how long it takes to appear on their catch-up service.
And as referenced in another recent post, that means in the Republic of Ireland content from BBC channels will only be viewable live, because on-demand through iPlayer is geo-blocked.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 28 Dec 2024 11:18 PM - last edited: 28 Dec 2024 11:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
@mickscully wrote:
Hi @mikealanr
don't see the point in Sky giving you the option to turn it off if it is mandatory anyway
Sky permits the additional Parental Controls embedded in their platforms to be on or off: this cannot apply to Mandatory Daytime Protection because it's specifically stipulated in the Broadcasting Code.
https://www.sky.com/help/articles/parental-controls-sky-glass
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 28 Dec 2024 11:25 PM - last edited: 28 Dec 2024 11:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
@mickscully wrote:
Also, when we had Sky Q, we could watch a channel and, when scrolling up/down to see what was on the other channels, you could see the live channel in the preview window, but this function seems to have gone too. If we do change channels, there seems a delay before the picture appears. Is this the same for everyone?
In satellite television, data for every possible channel is falling simultaneously on the dish all the time, so changing channel (and live preview) is just a function of tuning circuits and can be effectively instantaneous with no additional data demand.
For Stream, the data for a particular channel has to be requested, received and buffered before viewing can begin, and this takes a perceivable amount of time, while running a preview window would double the bandwidth required and for many households on FTTC that's just not possible.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 12 Feb 2025 12:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
Is Sky stream better than SkyQ
Message posted on 12 Feb 2025 07:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
@MR111 wrote:Is Sky stream better than SkyQ
Only you can answer this question.
Both systems give you a TV service. They do it differently. Some prefer Q and some prefer Stream.
You can try Sky Stream for a month and return it if you don't like it. Sky will revert you back to Q quite happily.
Message posted on 12 Feb 2025 08:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
@MR111 wrote:Is Sky stream better than SkyQ
It depends what you want from it. There's pros and cons and the products aren't directly comparable. Sky Q is a satellite DVR, Stream is a internet streamer.
Personally Stream has been a better fit for me than Q was. I found Q old fashioned, bad at streaming, and frustratingly dependant on weather at times. I barely recorded, because there's little need for me to do that these days so the playlist idea of stream is far more useful for me. For me Stream just works, but slows down from time to time.
I've had bugs with Stream, but I've had bugs with Q too.
Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Message posted on 12 Feb 2025 09:36 AM - last edited: 12 Feb 2025 09:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream assistance
It's 'better' if you need several screens with Sky television in UHD : six Stream pucks is a lot more than one main Q box (plus two Minis in HD)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page