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Discussion topic: Sky Glass & Sky Stream Playlist issues 01/02/2024

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This message was authored by GingerLC55 This message was authored by: GingerLC55

Playlist disappeared

I have just turned my tv on and my entire playlist has disappeared.  I have the sky pucks in several rooms and all the same.  Anybody help?

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Playlist disappeared

Posted by a Superuser, not a Sky employee. Find out more

@GingerLC55  @MC4266  I have merged your post to this existing thread that is discussing the same issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Tigerh118 This message was authored by: Tigerh118

Programmes mo longer in personal playlist

I've turned on my to and gone to my personal playlist but there are no longer any programmes.  I have gone to manage them and when I select the programme from manage all it already indicated it's in my personal playlist,  it it's not there no programmes are. I have de selected and re selected, create a new profile and still. O thing shows up.  I have turned off the puck left for a min an rebooted and still the same and this is affected all the pucks in the house why has this happened

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Programmes mo longer in personal playlist

Posted by a Superuser, not a Sky employee. Find out more

@Tigerh118  I have merged your post to this existing thread that is discussing the same issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Astongooner This message was authored by: Astongooner

Continue Watching rail only showing netflix

Anyone else's Stream lost all their programmes on the continue watching rail except for Netflix shows affected all 4 pucks I am sure they will return but frustrating 

Ex Sky Q current Sky Stream user
This message was authored by GingerLC55 This message was authored by: GingerLC55

Re: Playlist disappeared

not sure what you mean?

This message was authored by GingerLC55 This message was authored by: GingerLC55

Re: Programmes mo longer in personal playlist

I have exactly the same problem as you

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Playlist disappeared

Posted by a Superuser, not a Sky employee. Find out more

@GingerLC55  Please read through the posts that are all reporting the same issue.   

 

Your post was added to an existing thread as having dozens of seperare threads for the same issue is messy.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by GingerLC55 This message was authored by: GingerLC55

Re: Playlist disappeared

How do I find them?

This message was authored by PIFNUFC This message was authored by: PIFNUFC

Whole playlist removed

Hi to all. 

My whole playlist (32) programmes, series, documentaries etc has been deleted/removed. 

 

I rang Sky up and the lady had no idea what to do other than read these community notes and turn off from the mains? Surely this is getting looked at from a technical point? 

 

I pay North of £100 for my sky stream. Is there really any point keeping it if there is no playlist. That's like having Sky+ with no record 

 

Shambles from a billion pound company!!!

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Playlist disappeared

Posted by a Superuser, not a Sky employee. Find out more

@GingerLC55 wrote:

How do I find them?


The posts?  There are all here all above yours.  Scroll up to see them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Whole playlist removed

Posted by a Superuser, not a Sky employee. Find out more

@PIFNUFC   I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by GingerLC55 This message was authored by: GingerLC55

Re: Playlist disappeared

Thank you found them!  Seems Sky is looking at this problem but you can still view your playlist in "manage my playlist" for the moment 👍 until they fix 

This message was authored by Jigsawman This message was authored by: Jigsawman

My playlist has disappeared completely

My playlist has gone completely, iv other issues like when I turn on the sky glass tv music is playing or in the background the last programme is playing ,constantly have to reboot turning off from the wall not happy with this nearly every day now lost my playlist. 

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: My playlist has disappeared completely

Posted by a Superuser, not a Sky employee. Find out more

@Jigsawman   I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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