125

Discussion topic: Sky Glass & Sky Stream Playlist issues 01/02/2024

Reply
This message was authored by GD1 This message was authored by: GD1

Sky Glass & Sky Stream Playlist issues 01/02/2024

Posted by a Superuser, not a Sky employee. Find out more

New thread created with relevant title for clarity

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Best Answers
GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Posted by a Superuser, not a Sky employee. Find out more

All

 

Customers should start to see their playlists returning, if yours hasn't you don't need to take any action, please be patient and it will return on it's own.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

View this Answer within the discussion

Reply

All Replies

This message was authored by scoobygt This message was authored by: scoobygt

Playlist programs disappeared!

Out of the blue I went to the Home Screen and noticed there was no "continue watching" rail!  Went into "playlists" and everything has disappeared!

 

Rebooted WIFI and TV but still the same.  Refreshed apps, still the same.  

Go back into playlists and there's a few random things in there.  Move across to a profile and there's one thing there.  Move back to general playlists, those random things have disappeared.  Head back to profile, that one thing disappeared.

 

Everything is showing under "manage all" but not playlists or continue watching.

 

Seriously, what the actual?

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Playlist programs disappeared!


@scoobygt wrote:

Out of the blue I went to the Home Screen and noticed there was no "continue watching" rail!  Went into "playlists" and everything has disappeared!

 

Rebooted WIFI and TV but still the same.  Refreshed apps, still the same.  

Go back into playlists and there's a few random things in there.  Move across to a profile and there's one thing there.  Move back to general playlists, those random things have disappeared.  Head back to profile, that one thing disappeared.

 

Everything is showing under "manage all" but not playlists or continue watching.

 

Seriously, what the actual?


Turn it off at the wall for ten minutes or so and see if that clears the glitch. 

This message was authored by 2Collies This message was authored by: 2Collies

Playlist

Can someone please tell me why everything in our playlists on Sky Glass has disappeared overnight? Eventhough the programmes are still showing as "Series added".

This message was authored by scoobygt This message was authored by: scoobygt

Re: Playlist programs disappeared!

I've rebooted once by turning off at the wall and left it a few minutes.  I'll try again for longer but not holding out much hope!

This message was authored by Anders73 This message was authored by: Anders73

Empty playlists

All the playlists on both Glass and Stream are showing as empty. The programmes are showing as linked on the planner but nothing in the playlists. Tried rebooting but no joy. Help!

This message was authored by Anders73 This message was authored by: Anders73

Re: Playlist programs disappeared!

Same issue here on both Glass and Stream. No amount of rebooting is helping. Must be an issue with Sky's servers.

This message was authored by gdl87 This message was authored by: gdl87

Sky Glass playlist items disappeared

Just turned on Glass and all but one item of all playlists have disappeared as well as most of the continue watching items. It's the same on my puck TV. Have switched off and on at the wall but no change

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Sky Glass playlist items disappeared

Seems to be a common theme - there's already another thread about it...

This message was authored by scoobygt This message was authored by: scoobygt

Re: Playlist programs disappeared!

@2Collies @Anders73 

 

Glad it's not just me going mad then!

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Playlist programs disappeared!

Posted by a Superuser, not a Sky employee. Find out more

@Anders73 wrote:

Same issue here on both Glass and Stream. No amount of rebooting is helping. Must be an issue with Sky's servers.


Indeed looks like it.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Playlist programs disappeared!

Posted by a Superuser, not a Sky employee. Find out more

All

 

This has been raised to Sky in the Closed Forum, Sky are aware of this issue and we'll provide an update when we get one.

 

 

Update:   From @MarkGoldsmith This message was authored by MarkGoldsmithThis message was authored by:

"A little work around for the issue. If you go to the manage all button on the playlist it still lists the shows (as a list in alphabetical order) you can use that in the interim whilst Sky fix the issue.

 

The tracking of what episodes you have watched it also still working on each individual show based on my testing."

Edit:  Post marked as answer for visibility purposes only

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Immykt This message was authored by: Immykt

No programmes showing on playlist

I have added programmes to my playlist (with the confirmation message added to playlist). I've now gone to the playlist to view the programmes I've linked and nothing is showing apart from a message saying sorry there are currently no programmes of this type available. However the programmes I added were showing earlier. Can anyone help? Thank you

This message was authored by NJS79 This message was authored by: NJS79

Playlist has emptied!

I have gone to my playlist today and just get a message stating g "you haven't added anything yet..." but I have many series I am in the middle if in there. How do I get it back?

This message was authored by scoobygt This message was authored by: scoobygt

Re: Playlist programs disappeared!

@Immykt 

 

Its been raised with Sky.  Seems to be a server issue.  Nowt to do but wait until it's sorted.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion