Ok, so I am a Sky Glass customer in Ireland. Service has not been available for c.36 hours. I have repeatedly undertaken the recovery steps precisely as set out here and elsewhere. I have spent hours speaking to customers services as well as the technical team at Sky. The issue that I have is that after I have implemented the recovery steps, I need to link the TV to my account. However, there is an error with my account on MySky which is preventing me from activating the TV. I tried multiple browsers on multiple devices. Eventually, a customer services agent this morning admitted that the issue I have is caused by the fact that I previously had a Sky account that I cancelled years ago when I moved house, because Sky could not install the dish. When I became a customer again, there was a glitch because when they set up the new account, they could not link that account to my email address, because it was linked to the old and now cancelled account. So, as a fix I set up a new email address, and my new account was linked to that new address. However, this was only a partial fix, and since then I have always had issues the My Sky app, the My Sky website generally, and other apps such as Sky Store, This morning Sky Ireland confirmed that my specific fact pattern is the cause of the issue, because they are having trouble linking the TV to my account, due to the historic Sky ID issue, that they never really fully resolved. I am told that there are around 7k to 10k customers affected by this specific issue, although it is not clear whether that is just in Ireland or in the UK also (the agent I spoke to was adamant that Ireland was part of the UK, but that is another issue entirely, and probably not one for this forum)! Finally, I was told that they are hoping to resolve this specific problem within 24 hours, but they also acknowledged that the problem has persisted in one form or another for years, so I was not left feeling very hopeful. I was offered a 10 euro refund as a "gesture of goodwill" but I found that a bit insulting to be honest. If it is not resolved by Monday I will call again to see if they can just cancel the account and set up an entirely new one in my wife's name, as she has never been a Sky customer. Nobody from that department works on Saturday (which tells you a lot about Sky's unvarnished contempt for its customers) . I am writing this to help others that may be having this issue as the self-described superSkynerds, or whatever they are called, are gaslighting the lot of you with their inane and self-important posts.
