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21 Sep 2024 10:15 AM
I have not been able to turn my sky glass on for 2 days straight. Has anyone had the same issue?
21 Sep 2024 10:15 AM
Posted by a Superuser, not a Sky employee. Find out more
@Chloe240 wrote:Have tried this. Still no luck, still stuck on a blue screen saying 'updating software' but is not doing anything.
Are you able to plug an ethernet cable into your puck temporarily to see if this works
21 Sep 2024 10:16 AM
Posted by a Superuser, not a Sky employee. Find out more
@Stacy8 wrote:It is not working for all users. Some users devices are still down
You need to follow the recovery procedure on post 2 of this thread to get your device back working
21 Sep 2024 10:16 AM
Still down, tried everything, it gets as far as the Sky word on screen then goes black. On hold now for the past 30 mins listening to music and noone to say where I am in the queue. Really bad customer service.
21 Sep 2024 10:16 AM
Posted by a Superuser, not a Sky employee. Find out more
@Stacy8 wrote:It is not working for all users. Some users devices are still down
This is the resolution that works and that you have to do.
Follow the procedure exactly that mentions Sky Glass Tv exactly as described in post 2 of this thread, flagged as the Answer post from Sky.
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
21 Sep 2024 10:17 AM
21 Sep 2024 10:17 AM
Posted by a Superuser, not a Sky employee. Find out more
@Emmaalfie12 wrote:My sky glass is still down! Resetting it or turning tv off for a period of time hasn't helped!! Any other ideas? Black screen of death is getting annoying now! Especially with how much I pay a month
This is the resolution that works and that you have to do.
Follow the procedure exactly that mentions Sky Glass Tv exactly as described in post 2 of this thread, flagged as the Answer post from Sky.
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
21 Sep 2024 10:17 AM
I understand. It just hasn't worked for a number of users. Like myself
21 Sep 2024 10:17 AM
I have stream and followed the steps BUT the activation page is working probably due to amount of people trying it!
21 Sep 2024 10:17 AM
Posted by a Superuser, not a Sky employee. Find out more
@Stacy8 wrote:I understand. It just hasn't worked for a number of users. Like myself
Where is it going wrong ?
21 Sep 2024 10:18 AM
Same here, it will not accept my 4 digit pin
21 Sep 2024 10:19 AM
Have been following the sky instructions exactky for over 24 hours Puck does not reset and turn on no matter how many time I disconnect power, reconnect and hold the rest button till the white then coloured lights start flashing. Afer 15+ minutes Puck will not turn on. What is the problem?
21 Sep 2024 10:19 AM
21 Sep 2024 10:19 AM - last edited: 21 Sep 2024 10:19 AM
Posted by a Superuser, not a Sky employee. Find out more
@Anita35 wrote:Still down, tried everything, it gets as far as the Sky word on screen then goes black. On hold now for the past 30 mins listening to music and noone to say where I am in the queue. Really bad customer service.
This is the resolution that works and that you have to do.
Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky.
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
21 Sep 2024 10:21 AM
I'm still not getting any response with my sky glass tried everything been on the phone 50 mins not happy
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