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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by bluem00n1957 This message was authored by: bluem00n1957

sky stream now working

Try the recovery process

  1. Switch off your TV at the mains. There's no need to unplug it.
  2. Press and hold the Standby button on the right-hand side of the TV.

 

3. Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash (this could take 20 seconds before the LED starts flashing), then remove your finger.

4. Let the Sky Glass TV complete the recovery process. This can take up to 15 minutes, depending on your broadband speed.

 

This message was authored by James+armer This message was authored by: James+armer

Re: Sky Glass Power up Issues 19-9-24

IMG_2043.png

This message was authored by MarcelMu This message was authored by: MarcelMu

Re: Sky Glass Power up Issues 19-9-24

Red led is still flashing after trying the hard restart. Is this supposed to work for everyone?

 

This message was authored by LiamFletcher This message was authored by: LiamFletcher

Re: Sky Glass Power up Issues 19-9-24

Still not working, runs through some kind of update shows Sky logo a couple of times then red light flashes. I press 7&9 together then continue but it won't connect to router. 

This message was authored by James+armer This message was authored by: James+armer

Re: Sky Glass Power up Issues 19-9-24

I've tried this multiple times and still getting the same error message 

This message was authored by Mallymaz This message was authored by: Mallymaz

My Ky

When will my Sky Glass be up and running??

And why wasn't I notified (had to get info from X)

If been spending most of the morning trying to fix it! 🙄

This message was authored by Kirsten741 This message was authored by: Kirsten741

Re: Sky Glass Power up Issues 19-9-24

MY RED LIGHT ISNT EVEN COMING ON , just the microphone sign lighting up , tried the answer in the post 

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Maggiemc7 

 

A reboot won't work you have to follow the recovery procedure as outlined by Sky on their service checker.

 

https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: My sky glass tv isn’t working properly

Posted by a Superuser, not a Sky employee. Find out more

@Alan155   I have merged your post to this existing thread that is discussing the current issue, the thread you tagged on the end of is unrelated to this issue.  There is no 2nd line support number.

 

Please try the steps in the post marked as answer

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Ingilybob This message was authored by: Ingilybob

Re: Sky Glass Power up Issues 19-9-24

  • @Kirsten741 same here, no red light since this morning when I first tried to turn the TV on. Only the mic light is on, tried resetting via the "given answer" on here but no luck. I guess it's just a waiting game at this point.
This message was authored by lettice This message was authored by: lettice

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Mel112 wrote:
Is everyone still having problems with their stream pucks. I've followed the steps to reset it which worked. Linked sky account worked but then tried to pop pin in and now blocked me from signing due to wrong pin (which it wasnt). I've been off since early last afternoon and still no luck

As mentioned in post 2 answer.

 

If you have a problem with entering pin.

Power off the puck or Sky Glass TV and power back on again and it should work.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Kirsten741 This message was authored by: Kirsten741

Re: Sky Glass Power up Issues 19-9-24

My little girls sending me nuts honest to god so stupid what other telly does this🙄🙄

This message was authored by Alisoneatt01 This message was authored by: Alisoneatt01

Re: Sky Glass Power up Issues 19-9-24

I cannot even get my tv to turn on after trying everything suggested even reset router   We have glass tv but watch through sky q which is working in the bedroom on a normal tv so not sure what is going on 

This message was authored by Tracydee This message was authored by: Tracydee

Sky glass not coming on

Is anyone struggling to get sky glass on? Just red light on the front 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky glass not coming on

Posted by a Superuser, not a Sky employee. Find out more

@Tracydee 

I've moved your post into a large thread discussing this issue. See post 2, currently showing as the answer.

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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