This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
20 Sep 2024 01:29 PM
Try the recovery process
3. Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash (this could take 20 seconds before the LED starts flashing), then remove your finger.
4. Let the Sky Glass TV complete the recovery process. This can take up to 15 minutes, depending on your broadband speed.
20 Sep 2024 01:29 PM
20 Sep 2024 01:29 PM
Red led is still flashing after trying the hard restart. Is this supposed to work for everyone?
20 Sep 2024 01:30 PM
Still not working, runs through some kind of update shows Sky logo a couple of times then red light flashes. I press 7&9 together then continue but it won't connect to router.
20 Sep 2024 01:30 PM
I've tried this multiple times and still getting the same error message
20 Sep 2024 01:30 PM
When will my Sky Glass be up and running??
And why wasn't I notified (had to get info from X)
If been spending most of the morning trying to fix it! 🙄
20 Sep 2024 01:31 PM
MY RED LIGHT ISNT EVEN COMING ON , just the microphone sign lighting up , tried the answer in the post
20 Sep 2024 01:31 PM
Posted by a Superuser, not a Sky employee. Find out more
A reboot won't work you have to follow the recovery procedure as outlined by Sky on their service checker.
https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on
MikeAlanR
20 Sep 2024 01:31 PM
Posted by a Superuser, not a Sky employee. Find out more@Alan155 I have merged your post to this existing thread that is discussing the current issue, the thread you tagged on the end of is unrelated to this issue. There is no 2nd line support number.
Please try the steps in the post marked as answer
20 Sep 2024 01:32 PM
20 Sep 2024 01:33 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mel112 wrote:
Is everyone still having problems with their stream pucks. I've followed the steps to reset it which worked. Linked sky account worked but then tried to pop pin in and now blocked me from signing due to wrong pin (which it wasnt). I've been off since early last afternoon and still no luck
As mentioned in post 2 answer.
If you have a problem with entering pin.
Power off the puck or Sky Glass TV and power back on again and it should work.
20 Sep 2024 01:33 PM
My little girls sending me nuts honest to god so stupid what other telly does this🙄🙄
20 Sep 2024 01:33 PM
I cannot even get my tv to turn on after trying everything suggested even reset router We have glass tv but watch through sky q which is working in the bedroom on a normal tv so not sure what is going on
20 Sep 2024 01:33 PM
Is anyone struggling to get sky glass on? Just red light on the front
20 Sep 2024 01:36 PM
Posted by a Superuser, not a Sky employee. Find out moreI've moved your post into a large thread discussing this issue. See post 2, currently showing as the answer.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.