Changed PIN but keeps saying Incorrect PIN- ATTEMPT 0 OF 3

[MarkGoldsmith]

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@Symonsmark wrote:

I had to reset puck. Downloaded software updates. Put pin in  Incorrect PIN. Went through forgot PIN but new PIN gives Incorrect PIN attempt 0 of 3.

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The resolution to the PiN issue should be to just unplug the device for a couple of minutes and then plugging it back in.

[Debs2020]

My glass tv not working not even got the red light 

[Wardie2]

My tv won't turn on. I have tried everything since yesterday. No answer from sky dunno what to do? 

[Lonesome+dove]

It's ridiculous my sky glass has been off from last night. I was waiting on the phone for 2 hours this morning trying to contact them when they finally answered I was told they didn't know if it would be fixed today. They said everyone who was affected was getting £5 credit from their next bill wow . They are a joke. Anyone know when it will be back on please

[GD1]

@Debs2020  Please see the post marked as Answer

[Nicecc]

Tried this several times and still not working

[SteveG13757]

Sky Stream isnt working. Been holding on the phone for over an hour!!!!

I've tried the steps provided, they don't work.

Can somebody contact me please from @Skytech 

[lettice]

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@James+armer wrote:

Has anyone managed to get past the link your account screen. This is a ball ache. Still having problems getting onto the sky.com/activate website. Comes up saying ' ooops there has been a problem' I've been trying for an hour now 

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Would suggest logging into your MySky  account first in your browser.

https://www.sky.com/myaccount

Then, once logged in, open a new tab in the same browser and enter the full url  manually into the address bar as below;

https://www.sky.com/activate​

[Jack373]

Hi all,

my Glass Tv will not connect to the broadband router or internet. It's been like this for almost 24hrs. I have tried unplugging it and restarting numerous times and nothing changes. I have tried calling sky but gave up as I was on hold for 2 hours and 30 minutes. Is anyone else having the same issues?

[Daniel0210]

@SteveG13757 

No one from Sky will contact you, in fact they won't know who you are from a forum user name. Also the name you've tagged is a customer like us. Follow the advice on post 2. 

[jibbajabba38087]

I've just had this. Seems the fault was an update from sky (not that they admitted it though). We were told to turn the power of at the mains but no need to unplug then hold the power button down on the TV and turn the power back on whilst keeping the finger on the power button. Wait for the LED light to flash (takes about 20 seconds) then let go of the power button  button and it should do a reset

[Mel112]

Is everyone still having problems with their stream pucks. I've followed the steps to reset it which worked. Linked sky account worked but then tried to pop pin in and now blocked me from signing due to wrong pin (which it wasnt). I've been off since early last afternoon and still no luck

[Ingilybob]

@MarkGoldsmith tried it, doesn't work for me and a lot of others too. It's not a fix-all solution, it's something on Sky's end.

Unfortunately it's going on way too long and Sky aren't giving much of an explanation.

[Alan155]

What is the number for level 2 support it's a joke this tried everything and it's still stuck on standby

[GD1]

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@SteveG13757 wrote:

Sky Stream isnt working. Been holding on the phone for over an hour!!!!

I've tried the steps provided, they don't work.

Can somebody contact me please from @Skytech 

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No one from Sky Tech who you've tagged (BTW that is a customer id and no doubt will regret using such a tag), no one here has acccess to your account details, in any event the post marked as answer should help