22 Sep 2024 11:11 AM
Posted by a Superuser, not a Sky employee. Find out more
@ClareP123 wrote:After trying the recovery process for the 4/5th time, I now have scenic pictures on my screen.
no instructions to reboot, and regardless of what button I press on the remote, nothing happens
What kind of scenic pictures ? Are you sure this is not a screensaver built into your tv ?
22 Sep 2024 11:12 AM - last edited: 22 Sep 2024 11:13 AM
Posted by a Superuser, not a Sky employee. Find out more
@Gemma411 wrote:Hi my sky puck hasn't worked for 3 days I've tried everything and can't get through to them on the phone any ideas ? Thanks
Try this
Pull your plug out
press and hold the standby button on the bottom of the puck as you look at it
put the plug back in while still holding the standby button
keep holding the standby button until the light at the front of the tv starts flashing
let standby button go
follow on screen prompts
when you get to the pin screen pull the plug again and turn back on
22 Sep 2024 11:13 AM
Have gon through reset and activation again, and it has worked - for the time being. Has anyone else had this issue - sucessful reboot and rstoration of service to have it go down again? I don't understand what is causing the problem.
22 Sep 2024 11:13 AM
@GD1it does not work for everyone and when you ring on phone for hours to be told we are working on it.
22 Sep 2024 11:14 AM
@Spilly88 sadly that hasn't worked for me!pressed it for over 5 minutes..just went back to black screen and no signal 😒
22 Sep 2024 11:15 AM
I would like to add my thanks to the non Sky employee Superusers giving advice here, appreciate the time and effort they are giving trying to help people.
22 Sep 2024 11:15 AM
I have tried the rest button but nothing comes up on my tv screen at all I've tried it constantly for 3 days now
22 Sep 2024 11:18 AM
Posted by a Superuser, not a Sky employee. Find out more
@Mrs+Kennedy wrote:My pin incorrect if been trying for two days thought I'd sorted it after resetting the puck everything fine then I get to the pin back to 0-3 goes try changing pin do as instructions says and then incorrect geez nightmare
When at the pin stage and it fails.
Remove the power from your Puck or Sky Glass TV, leave off for a few minutes and repower.
It will continue, follow the instructions.
This has worked for many having a pin issue
22 Sep 2024 11:18 AM
Posted by a Superuser, not a Sky employee. Find out more
@Gemma411 wrote:I have tried the rest button but nothing comes up on my tv screen at all I've tried it constantly for 3 days now
You need to pull the plug then hold the reset button in continually while you put the plug back in and continue to hold until the lights on the front of the puck flash multicoloured (after flashing white ) then leave the button go
22 Sep 2024 11:19 AM
Thanks least I can watch football now and my boys can
22 Sep 2024 11:21 AM
Posted by a Superuser, not a Sky employee. Find out more@Gemma411 If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers
Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.
When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.
22 Sep 2024 11:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@BobW2 wrote:I would like to add my thanks to the non Sky employee Superusers giving advice here, appreciate the time and effort they are giving trying to help people.
Thanks @BobW2 we can't fix every issue and are learning more solutions as the days go by !
22 Sep 2024 11:24 AM
I'm starting to get fed up with it all if they don't give answers in which it would be nice if they picked the phone up
to Let us know when Sky will be up and running again
no one is getting a proper service for three days no one is saying anything if it continues, I shall cancel my contract not giving customer satisfaction poor service
22 Sep 2024 11:25 AM - last edited: 22 Sep 2024 11:26 AM
Posted by a Superuser, not a Sky employee. Find out more@Havill Have you tried the steps posted in the thread?
22 Sep 2024 11:27 AM
Yes, service not fit for purpose.....