Sky puck activation code

[Jporch316]

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@RachelHadley wrote:

Followed set up on scream. Now have an activation code but have no clue where to go to activate as the sky.com/activate just comes up with an 'Oops something went wrong' message. H E L P!!!!!

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This seems to be an ongoing issue and could be caused by several issues

- not logged into your sky id account before navigating to the activation page

- having multiple sky ID s (mobile and tv) and using the wrong account to sign in 

- having an older sky ID following a cancellation etc and sky s backend system not recognising the new one

the last of these issues will require a phone call to sky and often you can tell if this is the case if you have no access to billing information in your MySky app

[GD1]

@ClareP123  I have merged your post to this existing thread that is discussing the ongoing issue, you added this to an older thread that is unrelated to the outage on Fiday.

Have you tried the steps in post 2 of this thread, which is different from the normal reboot. If so how far have you gotten with it?

[Jporch316]

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@ClareP123 wrote:

I've tried the reset/recovery process multiple times and it's still not working. It's been out since Friday! 

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Where is it going wrong ?

[ClareP123]

After trying the recovery process for the 4/5th time, I now have scenic pictures on my screen. 
no instructions to reboot, and regardless of what button I press on the remote, nothing happens 

[Gemma411]

Hi my sky puck hasn't worked for 3 days I've tried everything and can't get through to them on the phone any ideas ? Thanks 

[Mrs+Kennedy]

My pin incorrect if been trying for two days thought I'd sorted it after resetting the puck everything fine then I get to the pin back to 0-3 goes try changing pin do as instructions says and then incorrect geez nightmare

[Fothergill1]

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@Kirsty7777 wrote:
Hi, yes I have followed the steps carefully for sky glass downstairs and sky stream upstairs, sky glass is now working but sky stream is stuck on the page where it asks to hold the 4 and 6 numbers together for 2 seconds on the remote. This is not doing anything at all, my remote has new batteries and Is working fine too, I cannot get past this step. Thanks.

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@Kirsty7777  I don't know if this will work but it is worth a try.  Pressing 4 & 6 for 3 seconds (2 insn't long enopugh IMHO) will put the remote into IR mode so the suggestion from @horace may work for you but if not try pressing 1 & 3 for 3 seconds instead.  This will put the remote into bluetooth mode.  

[Kirsty7777]

Hi, thanks. Yes I've tried the steps and followed the advice online and in the app. Sky glass is working fine downstairs now after resetting but the stream box upstairs will not move past the step where I have to hold the 4 and 6 buttons on the remote for 2 seconds, it will not respond to this? I have new batteries in the remote and it is lighting up. I have pointed it right next to the box whilst holding the 4 and 6. I do not know what to do from here. Any advice and help is much appreciated. Thanks.

[Brian225]

You're lucky, my puck refuses to work.....

[GD1]

@ClareP123  I have merged your post to this existing thread that is discussing the same issue, you keep posting  on an older unrelated thread, please can you post replies to this thread only?

[Jporch316]

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@Kirsty7777 wrote:
Hi, thanks. Yes I've tried the steps and followed the advice online and in the app. Sky glass is working fine downstairs now after resetting but the stream box upstairs will not move past the step where I have to hold the 4 and 6 buttons on the remote for 2 seconds, it will not respond to this? I have new batteries in the remote and it is lighting up. I have pointed it right next to the box whilst holding the 4 and 6. I do not know what to do from here. Any advice and help is much appreciated. Thanks.

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What happens if you pull the power and turn back on 

[GD1]

@Gemma411  Have you tried the full stpe in post 2 of this thread?   If so how far are you getting.

Please note the usual unplugging and plugging back in won't work for this issue.

[Jporch316]

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@ClareP123 wrote:

After trying the recovery process for the 4/5th time, I now have scenic pictures on my screen. 
no instructions to reboot, and regardless of what button I press on the remote, nothing happens 

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What kind of scenic pictures ? Are you sure this is not a screensaver built into your tv ?

[Jporch316]

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@Gemma411 wrote:

Hi my sky puck hasn't worked for 3 days I've tried everything and can't get through to them on the phone any ideas ? Thanks 

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Try this 

Pull your plug out

press and hold the standby button on the bottom  of the puck as you look at it

put the plug back in while still holding the standby button

keep holding the standby button until the light at the front of the tv starts flashing 

let standby button go 

follow on screen prompts 

when you get to the pin screen pull the plug again and turn back on 

[BobW2]

Have gon through reset  and activation again,  and it has worked - for the time being. Has anyone else had this issue -  sucessful reboot and  rstoration of service  to have it go down  again? I don't understand what is causing the problem.