22 Sep 2024 10:13 AM
@Lewis1989 we just go straight to hold 7 an 9 for 2 seconds then u put your password in for your Internet thay is comes up saying error we have ever turned off all the power by the main fuse box reset the Internet box an still nothing so let's hope sky sort this out soon as it's past a joke now.
22 Sep 2024 10:14 AM
Posted by a Superuser, not a Sky employee. Find out more
@Helpme13 wrote:
The recovery process as stated does not work either??
Again, how far do you get with the recovery process? Where does it stop?
22 Sep 2024 10:19 AM
Posted by a Superuser, not a Sky employee. Find out moreI have moved your post into this thread on the Glass issue as you'd posted on an old unconnected thread on the Sky Q board. Have you tried the advice in post 2 currently showing as the answer which has successfully sorted the problem for many customers?
22 Sep 2024 10:20 AM
Not a lot I assume
22 Sep 2024 10:21 AM
This may or may not prove helpful, but I've had problems resetting and repairing Sky Stream remotes before, and I learned an important lesson:
These remotes, once paired, connect via Bluetooth. But when unpaired, they rely on line of sight (I assume via infra-red).
I found I needed to have the remote quite close to the puck and pointing directly at the remote sensor in order to reset/re-pair it.
Worth a try if you weren't already aware of this.
22 Sep 2024 10:21 AM
22 Sep 2024 10:26 AM
Thank you for all the help it's back on
22 Sep 2024 10:26 AM
Posted by a Superuser, not a Sky employee. Find out more
@Amber91 wrote:Im currently on the phone to sky and even the man im talking to has said the recovery process should fix the issue hes been through the recovery process with me twice during the call hes now speaking to a manager so we will see what he comes back with 🙏🏼
Keep us posted.
Be interesting to keep up with your progress.
22 Sep 2024 10:28 AM
This is the third day that Sky Stream is not working. I've tried rebooting it twice as per the website instructions and nothing works. Been on the phone for hours trying to speak to someone about this and no answer, the service isn't fit for purpose......
22 Sep 2024 10:33 AM
I switched my plug on the wall held the reset button in longer than they suggested it came back on just followed the on screen instructions all working now and it switched on this morning hope this may help some of you
22 Sep 2024 10:33 AM
Posted by a Superuser, not a Sky employee. Find out more
@Law1987 wrote:Thank you for all the help it's back on
Good to hear.
Enjoy watching again 😀
22 Sep 2024 10:34 AM
22 Sep 2024 10:34 AM
Posted by a Superuser, not a Sky employee. Find out more@Brian225 You you followed the steps in full on post 2 of this thread?
22 Sep 2024 10:36 AM
Posted by a Superuser, not a Sky employee. Find out more
@kenneth56 wrote:
Hope sky will phone me,as if.
Unfortunately Sky won't call you, in fact they won't know who you are from a forum post. Your forum log in name is not linked to your Sky account. Have you tried the advice in post 2 currently marked as the answer which has worked for many customers?
22 Sep 2024 10:36 AM
Posted by a Superuser, not a Sky employee. Find out more@Ruthy23 Have you tried the steps in post 2 of this thread? If so how far have you gotten?