Sky tv not loading any programmes but connected to wifi

[Ruthy23]

I am a nurse and for two days now I have had no TV. I'm furious about this I can't get in touch with sky either. I need this sorting out. I work hard and on my days off I just want to relax and watch TV. If this is not fixed immediately I want out of the contract with sky. Crap service

[Law1987]

Thank you for all the help it's back on 

[lettice]

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@Amber91 wrote:

Im currently on the phone to sky and even the man im talking to has said the recovery process should fix the issue hes been through the recovery process with me twice during the call hes now speaking to a manager so we will see what he comes back with 🙏🏼

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Keep us posted.
Be interesting to keep up with your progress.

[Brian225]

This is the third day that Sky Stream is not working. I've tried rebooting it twice as per the website instructions and nothing works.  Been on the phone for hours trying to speak to someone about this and no answer, the service isn't fit for purpose......

[revird]

I switched my plug on the wall held the reset button in longer than they suggested it came back on just followed the on screen instructions all working now and it switched on this morning hope this may help some of you 

[lettice]

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@Law1987 wrote:

Thank you for all the help it's back on 

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Good to hear.
Enjoy watching again 😀

[Kirsty7777]

My sky glass and sky stream both went down on Thursday night. I have now reset my sky glass TV by following the instructions online and it is working downstairs, however, the sky stream upstairs will not reset. I have tried to reset sky stream by holding the on/off button for 20 seconds until the box flashed and then the screen turns blue, text appears asking me to hold the 4 and 6 button together. My tv is not responding to this and I can't get past this point. Is anyone else having the same problem? @Skyglass @SkyStream

[GD1]

@Brian225  You you followed the steps in full on post 2 of this thread?

[Daniel0210]

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@kenneth56 wrote:

Hope sky will phone me,as if.

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@kenneth56 

Unfortunately Sky won't call you, in fact they won't know who you are from a forum post. Your forum log in name is not linked to your Sky account. Have you tried the advice in post 2 currently marked as the answer which has worked for many customers? 

[GD1]

@Ruthy23  Have you tried the steps in post 2 of this thread?  If so how far have you gotten?

[Mags1006]

Keeping it basic, I have completed the 'fix' but I am unable to activate, being presented with a really helpful 'Oops' message! Tried calling tech, get cut off, tried other departments to be told the fix no longer works and there's still problems, what's the latest???

[Debbie95]

Yes and.doesnt work. I'm on hold as gonna cancel as they won't come put. Even whrn they sort issue their end

[Daniel0210]

@dzy82f 

You use the " marks on the line at the top of your post next to the camera symbol (on my iPad) which then produces 

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@dzy82f wrote:

@lettice

I'm a newbie when it comes to posting to the Community. Please could you let me know how you include the original when responding to a post?

I've tried using an Ethernet connection but it doesn't work. As soon as I plug the puck back into my TV it goes into "flashing light" mode.

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[Sugar2024]

I have, it's not worked.

[Ttttt]

Those steps don't work. It won't be fixed until tomorrow they don't care, I've been on the phone listening to them but they are useless.

If you repeat the same process 50 times it's not going to work.

I don't want anything to do with them, I'll cancel my direct debit if it's not fixed by tomorrow