OK I think I'm done trying to get this to work for now. I have tried the reset steps outlined double digit times, including leaving the Puck unplugged overnight. My reset seems to get stuck at the some point each time, The "Remote Control Setup" point. When I get here all the lights go out on the Puck and nothing happens when I hold teh "4 and 6" buttons together for 2 seconds. Some others here have suggested holding the 1 and 3 or 7 and 9 buttons as well but that hasn't worked either. To me it looks like the Puck has locked up and is not responding. I'm just going to unplug the Puck for a day or so and cross my fingers and toes. Guess I'm watching the F1 on my laptop this afternoon.
I guess I'm one of the unfortunate ones that is going to have to wait until something is sorted by Sky at some point in the distant future.
Thanks to all those offering the suggestions you're a better Support Team than Sky has on its books. Suggest you band together and ask for some $$$$ for your efforts. Without you folks there would be a lot more struggling onthe phones. It blows me away that I haven't had a SMS or e-mail from Sky stating there is an issue and to try the reset procedure. Customer Comms 101; tell everyone there is a problem, you're trying to fix it and here try this as it might work.
