21 Sep 2024 06:20 PM
21 Sep 2024 06:21 PM
Sky glass still not working tv won't even switch on 3 days now
21 Sep 2024 06:27 PM
My sky glass has been off since Friday. Tried rebooting and installing passwords god knows how many times. I've just borrowed an old Ethernet cable and it's worked first time. Up and running within 5 minutes of connecting tv to router. Wish I thought of it sooner.
21 Sep 2024 06:27 PM
21 Sep 2024 06:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Paul380 wrote:
I can receive no answer at the telephone. I have been without TV services for almost 3 days. With 3 children at home. I request a replacement sky glass or a complete refund.
You won't get a refund or replacement set by posting here, have you actually tried the recovery steps posted both in this thread & the Sky help pages in the last day?
It won;t correct itself it needs customer intervention. See post 2 of this thread.
21 Sep 2024 06:35 PM
Feel your pain why don't be honest and say we cannot sort out at moment,Definitely require some sort off refund it's now becoming irritating.Hour plus on phone waiting for them to say we are working on it.
21 Sep 2024 06:37 PM
Absolutely disgusted at the lack of customer support, we have been ringing constantly since yesterday and it just cuts off , we can't access online support. This sky glass is crap and it's gone as soon as the contract is up. No doubt they'll still be charging us even though we have no service
21 Sep 2024 06:37 PM
Posted by a Superuser, not a Sky employee. Find out more@Sandra1957 Have you followed the full steps in the post marked as answer (post 2)?
21 Sep 2024 06:37 PM
If they're honest they'd probably be saying "we forced an update across the network which broke everything. Now we are pa picking as we can't fix it, so have taken all customer service representatives away from the phones for the time being.
We have no idea how long to fix it, so good luck everyone...."
21 Sep 2024 06:37 PM
Sky glass not worked since Thursday followed instructions can't get past "linking unsuccessful " looks like my account I mixed up with my ex partner which I assume is why I can't enter the on screen code
Am at my wits end no tv for 2 days
21 Sep 2024 06:38 PM
Yes and yes. 😞
21 Sep 2024 06:40 PM
Yup, SKY glass is **bleep**
21 Sep 2024 06:42 PM
Posted by a Superuser, not a Sky employee. Find out more
@Paulbuckland557 wrote:Thanks for the recommendation lettuce.
However, I tried allllll of that before.
Tried again just now.
Used my mobile, on 5g (not connected to my home wifi), and cleared all web history, cookies etc.
Still it will not activate.
Mobile on Web page says successfully activated. Glass does nothing.....:(
Are you logged in with the correct sky id for your television ? Some users have two sky id s - one for mobile and one for tv
21 Sep 2024 06:43 PM
Mine still off - managed to get through on phone said give it another 24 hours- I asked about compensation for lack of tv - he did not know ! So I presume that means no !
21 Sep 2024 06:46 PM