Still. No sky stream since Thursday evening

[lettice]

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@Kim+aplin wrote:

I have had this problem with my sky glass and puck. eventually I had to reset my sky glass after several hours of being without service.

However I can't get access to my Sky puck.

When I turn it on I get sky logo, then the blank screen then the light flashes on my puck and it goes to no signal. This happens over and over and over again and I can't get into it to reset it. 

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This is the resolution that works, that you have to do.

It has worked for many Sky Stream customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[lettice]

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@Jessica53 wrote:

My box in my room is still flashing 

---

This is the resolution that works, that you have to do.

It has worked for many Sky Stream and Sky Glass Tv customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[lettice]

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@Chase7211 wrote:

Same here no sky since Thursday.

Sky help won't help, and no one will answer the phone been on the phone for over an hour, today and yesterday but nothing.

---

This is the resolution that works, that you have to do.

It has worked for many Sky Stream and Sky Glass Tv customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Schenk-37]

Hi Kev

I'm successfully in now after the hold button standby. The issue was I was logged into the wrong sky account as I had 2 accounts one for mobile one for tv. When logging in the correct account I could reactivate sky glass

[Nikki8200]

My sky glass hasn’t been working since Thursday night , I spent an hour waiting to speak to someone as the reset doesn't work either . He couldn't sort it and said to wait . 3rd day of no tv , even the puck isn't working 

[lettice]

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@Nikki8200 wrote:

My sky glass hasn’t been working since Thursday night , I spent an hour waiting to speak to someone as the reset doesn't work either . He couldn't sort it and said to wait . 3rd day of no tv , even the puck isn't working 

---

Not sure what reset you have tried.

But if you have done the procedure below, try it again. We have seen it has taken three or so attempts sometimes for some customers to get it to work.

This is the resolution that works, that you have to do.

It has worked for many Sky Stream and Sky Glass Tv customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[peter-marlow+1966]

Sky needs to compensate  all of us over this, at least  discount every  sky glass,  stream  bill by the amount  of time we have been without  being  able  to watch  anything 

[Matt02021]

I made an official complaint. They gave me £5.00 credit 

[Jporch316]

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@Schenk-37 wrote:

Hi Kev

I'm successfully in now after the hold button standby. The issue was I was logged into the wrong sky account as I had 2 accounts one for mobile one for tv. When logging in the correct account I could reactivate sky glass

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Good to know ....... there's so many issues with guys on here on activations codes it's worth checking you have logged in with the right credentials for the tv 👍

[nnene]

I just got home and it seems youve just described the same issue with my sky stream. any update and no one will come to the phoneto help

[Paulbuckland557]

Thanks for the recommendation lettuce.

However, I tried allllll of that before.

Tried again just now.

Used my mobile, on 5g (not connected to my home wifi), and cleared all web history, cookies etc.

Still it will not activate. 

Mobile on Web page says successfully activated. Glass does nothing.....:(

[Kdoodle]

Same here!

[Kdoodle]

Same here 

[Paulbuckland557]

Just to top it off. An hour on hold.....

[Kez0501]

Hi 

my sky glass wouldn't turn on yesterday so followed steps to restart it from scratch. This worked but today it's done it again so have to go through the whole process of setting it up again!