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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by Taka1 This message was authored by: Taka1

Is anyone having problems turning Sky glass on?

I have not been able to turn my sky glass on for 2 days straight. Has anyone had the same issue?

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Chloe240 wrote:

Have tried this. Still no luck, still stuck on a blue screen saying 'updating software' but is not doing anything. 


Are you able to plug an ethernet cable into your puck temporarily to see if this works 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Stacy8 wrote:

It is not working for all users. Some users devices are still down


You need to follow the recovery procedure on post 2 of this thread to get your device back working 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Anita35 This message was authored by: Anita35

Re: Sky Glass Power up Issues 19-9-24

Still down, tried everything, it gets as far as the Sky word on screen then goes black. On hold now for the past 30 mins listening to music and noone to say where I am in the queue. Really bad customer service. 

This message was authored by lettice This message was authored by: lettice

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Stacy8 wrote:

It is not working for all users. Some users devices are still down


This is the resolution that works and that you have to do.

Follow the procedure exactly that mentions Sky Glass Tv  exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 


https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Fellwalker46 This message was authored by: Fellwalker46

Re: Sky Stream reboot

Hi. There is an issue with sky stream and sky TV , I'm not entirely sure what happened but its affecting lots of people and no one is getting a proper answer. I got my sky stream working by unplugging the box, waiting 10 minutes and rebooting. I don't know if this has fixed the issue as I've left the box switched on overnight.
This message was authored by lettice This message was authored by: lettice

Re: Sky glass still not working

Posted by a Superuser, not a Sky employee. Find out more

@Emmaalfie12 wrote:

My sky glass is still down! Resetting it or turning tv off for a period of time hasn't helped!! Any other ideas? Black screen of death is getting annoying now! Especially with how much I pay a month 


This is the resolution that works and that you have to do.

Follow the procedure exactly that mentions Sky Glass Tv  exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 


https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Stacy8 This message was authored by: Stacy8

Re: Sky Glass Power up Issues 19-9-24

I understand. It just hasn't worked for a number of users. Like myself

This message was authored by Nix37 This message was authored by: Nix37

Re: Sky Glass Power up Issues 19-9-24

I have stream and followed the steps BUT the activation page is working probably due to amount of people trying it! 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Stacy8 wrote:

I understand. It just hasn't worked for a number of users. Like myself


Where is it going wrong ?

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Dean1288 This message was authored by: Dean1288

Re: Sky Stream reboot

Same here, it will not accept my 4 digit pin

This message was authored by BobW2 This message was authored by: BobW2

Re: Sky Glass Power up Issues 19-9-24

Have been following the sky  instructions exactky for  over 24 hours  Puck does not reset and turn on no matter how many time I  disconnect power, reconnect and hold the rest button till the white then coloured lights start  flashing.  Afer 15+ minutes Puck will not  turn on. What is the problem?

This message was authored by Brian300 This message was authored by: Brian300

Re: Sky Glass Power up Issues 19-9-24

How long it going to be when it back on
This message was authored by lettice This message was authored by: lettice

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Anita35 wrote:

Still down, tried everything, it gets as far as the Sky word on screen then goes black. On hold now for the past 30 mins listening to music and noone to say where I am in the queue. Really bad customer service. 


This is the resolution that works and that you have to do.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 


https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Havill This message was authored by: Havill

Re: Martin my sky glass TV is not turning on

I'm still not getting any response with my sky glass tried everything been on the phone 50 mins not happy 

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