Again no sky stream today!! What the hell is going on!! Discount on next bill please

[Kaylie5]

Completely agree. Get as far as needing to put the pin in. And then it doesn't recognise the pin! Why have been shocking. No updates and no communication. Come on! We all pay more than enough to have at least some communication! 

[Aim2]

I'm exactly the same it's a joke! I've tried everything and nothing!! 

[BrokenGurl62]

3 days?! This is beyond a sky. Paying for a service and it's not even working

[jasmol]

Tried this several times and still not working 

shocking 

[lettice]

---

@Chloe240 wrote:

I have done the reset where you hold the standby button on the side and then switch the plug on, wait for it to flash red and then let go. Tv then goes to a blue screen and says it's updating and has been like that for the last 12 hours. Have tried again and does the same thing over and over. Had no tv now for over 24 hours. 

---

Try this,

Turn off your Sky Glass tv at the mains

Whilst it is off, reboot your broadband router.

Also if you have an ethernet cable attached to your Sky Glass TV, unplug it and plug it back in again.

Once your broadband router is back on and working.

Follow this procedure exactly that mentions Sky Glass TV exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Kirsten741]

Fixed mine last night then it was fine soon as you turn it off by the power the TV starts not coming back on so I have to reboot every time I turn it off !!! Absolutely ridiculous paying all this money to get nothing!!!!

[Chrisee]

Huge thread on this topic but foloow these instructions as they work for modt people including myself see https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

[Heather67]

I've just spoken to the technical team. It's an update they did over night last Thursday and it's effected the current data we have on our current pucks. So looks like a new puck guys! But we can't get one or neither get a engineer out into all systems resume !

[Kate421]

Thanks, how do I do a box reset?

[Kaylie5]

I've tried this. And still get no where! 

[Hazeyjonesy5]

Thank you so much.  After a couple of attempts it's working!

thank you 

[lettice]

---

@Kate421 wrote:

Thanks, how do I do a box reset?

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Killgore77]

Mine isn't working! Won't recognise my broadband!!!! 

[Cazvi]

Just managed to get my sky glass up a running by Ethernet/hardwire to internet as like many others got so far and then would not connect had to completely reactivate from scratch through this method but hopefully it helps others.

[Northolt55]

Can't do a factory reset as suggested by sky in the link as tv won't even turn on !

I feel Sky should be updating us more as to what the actual 'issue ' is and absolutely give customers a refund