20 Sep 2024 05:31 PM
This isn't working for me. The red light's been flashing nearly an hour now. Have tried the reset 3 times.
20 Sep 2024 05:32 PM - last edited: 20 Sep 2024 05:34 PM
On a serious note, I'm not actually sure how they are going to be able to fix this over the air as the puck is essentially caught in a continuous loop of coming out of standby to show startup logo and then switching to standby for a brief time and repeat.. Sky sending an update command (when they finally fix it) will have to catch it at the right time one presumes 🤔
I could do the Recover Puck procedure but I kind of just want to wait for Sky to fix it without any intervention from me.
20 Sep 2024 05:32 PM
Yes Lucy just unplug from the back of the puck box.
20 Sep 2024 05:32 PM
Same here
20 Sep 2024 05:32 PM
Will Sky services be resumed soon?
20 Sep 2024 05:33 PM
Up and running here, South Wales. Still can't believe I couldn't even turn the actual telly unit on while Sky went on the fritz. This really needs addressing if this ever happens again.
20 Sep 2024 05:34 PM
Hi
the hard reset worked now
Thx
20 Sep 2024 05:34 PM
I've tried the reset. Left it unplugged overnight. Attempted again. Still not working. Tried calling Sky and after 45 minutes the line said call again later and disconnected.
Hasn't been working for 24 hours now, not sure what to do next.
20 Sep 2024 05:34 PM
It worked for me, the TV came back on BUT the TV will not recognise my Router now. Even though I have input all the correct information and tried WPS, don't have a wire long enough to try physical connection.
Any advice on this?
20 Sep 2024 05:35 PM
20 Sep 2024 05:35 PM
Same here 😱
20 Sep 2024 05:36 PM
I can't even get a red light on my tv hopfully will wait to all technicians have sorted problems if still not working will have to phone if I can get through
20 Sep 2024 05:36 PM
20 Sep 2024 05:36 PM
I think I may give up
20 Sep 2024 05:37 PM
Why won't my sky glass turn on?? I have unplugged it but still nothing apart from the red light flashing at the front of tv