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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by ray1926 This message was authored by: ray1926

Re: Sky Glass Power up Issues 19-9-24

we are in Derbyshire and have same problem

This message was authored by Emma293 This message was authored by: Emma293

Re: Sky Glass Power up Issues 19-9-24

Just spoken to someone , apparently they did a software update and that's thrown everyone out!! Why didn't they just leave it alone!!  They are working on a resolution asap , but who knows how long that will be! 

This message was authored by Kojak78 This message was authored by: Kojak78

65"TV JUSTS FLASHS RED

Red light on front of TV just flashing

This message was authored by Dazzasky This message was authored by: Dazzasky

Re: Stream puck won't turn on

Posted by a Superuser, not a Sky employee. Find out more

@Marie54 wrote:
But it would be helpful to know if problem being worked on and when it will be expected to be resolved

I suspect given the fact that Sky have reported the outage on the app would rather suggest they are working on a fix @Marie54 

This message was authored by Sky+tm This message was authored by: Sky+tm

Re: Sky Glass Power up Issues 19-9-24

National issue we are midlands, same issue as everyone else

This message was authored by Bec1688 This message was authored by: Bec1688

Re: Sky Glass Power up Issues 19-9-24

I'm Somerset 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

*following*

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Stream puck won't turn on

Having the same issue and just spoke to Sky and we just need to wait
(Please Note: I am Neurodivergent )
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Stream puck won't turn on

Posted by a Superuser, not a Sky employee. Find out more

@Marie54 wrote:
But it would be helpful to know if problem being worked on and when it will be expected to be resolved

You typically won't get ETCs.

 

Also ETCs are fairly useless as with major tech outages like this ETCs are usually not known or if given by a company completely inaccurate ( unless they provide the ETC after they have already resolved the issue).

 

As these problems first require investigation into the cause of it before they can even work on a fix you never know how long it will take to identify the root cause of an issue.

Sky Stream and Sky Broadband customer

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This message was authored by alanb3 This message was authored by: alanb3

Re: Sky Glass Power up Issues 19-9-24

If that is the cause, they all need to go back to tech school.

This message was authored by rumpy This message was authored by: rumpy

Re: Sky glass to not powering on. Tried reset not working. Sky on phone 50min hold time. Anyone kn

Been on to sky and it's an issue caused by last update. Will only be fixed by a further update whick they are working on 

This message was authored by AaronJames This message was authored by: AaronJames

Sky Stream issue

Turned off my new stream box this afternoon to move it to better area, switch it all back on to sky flashing on my screen and the light flashing on the box. 

any one know when the issue will be fixed?

This message was authored by Dazzasky This message was authored by: Dazzasky

Re: Sky Stream issue

Posted by a Superuser, not a Sky employee. Find out more

@AaronJames wrote:

Turned off my new stream box this afternoon to move it to better area, switch it all back on to sky flashing on my screen and the light flashing on the box. 

any one know when the issue will be fixed?


Nope

This message was authored by Marie54 This message was authored by: Marie54

Re: Stream puck won't turn on

THANK YOU FOR YOUR HELPFUL RESPONSES GUYS MUCH APPRECIATED 1 Marie54 Sky Stream What are you trying to get help with? Sky Stream Discussion topic:Stream puck won't turn on 123 Super+Anthony This message was authored by Super+AnthonyThis message was authored by:Super+Anthony ‎19 Sep 2024 05:55 PM Having the same issue and just spoke to Sky and we just need to wait Post 31 of 32 MarkGoldsmith This message was authored by MarkGoldsmithThis message was authored by:MarkGoldsmith UNREAD ‎19 Sep 2024 05:55 PM Posted by a Superuser, not a Sky employee. Find out more @Marie54 wrote: But it would be helpful to know if problem being worked on and when it will be expected to be resolved You typically won't get ETCs. Also ETCs are fairly useless as with major tech outages like this ETCs are usually not known or if given by a company completely inaccurate ( unless they provide the ETC after they have already resolved the issue). As these problems first require investigation into the cause of it before they can even work on a fix you never know how long it will take to identify the root cause of an issue. Sky Stream user. Former Sky+ HD and Sky Broadband customer Please LIKE any responses you found helpful Please mark a response as an ANSWER if it has solved your query/issue
This message was authored by Kirkwillo2801 This message was authored by: Kirkwillo2801

Puk won't turn on or rest

My sky glass puk won't turn on flashed white and then turns off. Only comes on when pull out power andains. Won't turn on from the controller at all
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