Sky Glass Power up Issues 19-9-24

[ray1926]

we are in Derbyshire and have same problem

[Emma293]

Just spoken to someone , apparently they did a software update and that's thrown everyone out!! Why didn't they just leave it alone!!  They are working on a resolution asap , but who knows how long that will be! 

[Kojak78]

Red light on front of TV just flashing

[Dazzasky]

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@Marie54 wrote:
But it would be helpful to know if problem being worked on and when it will be expected to be resolved

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I suspect given the fact that Sky have reported the outage on the app would rather suggest they are working on a fix @Marie54 

[Sky+tm]

National issue we are midlands, same issue as everyone else

[Bec1688]

I'm Somerset 

[Jporch316]

*following*

[Super+Anthony]

Having the same issue and just spoke to Sky and we just need to wait

[MarkGoldsmith]

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@Marie54 wrote:
But it would be helpful to know if problem being worked on and when it will be expected to be resolved

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You typically won't get ETCs.

Also ETCs are fairly useless as with major tech outages like this ETCs are usually not known or if given by a company completely inaccurate ( unless they provide the ETC after they have already resolved the issue).

As these problems first require investigation into the cause of it before they can even work on a fix you never know how long it will take to identify the root cause of an issue.

[alanb3]

If that is the cause, they all need to go back to tech school.

[rumpy]

Been on to sky and it's an issue caused by last update. Will only be fixed by a further update whick they are working on 

[AaronJames]

Turned off my new stream box this afternoon to move it to better area, switch it all back on to sky flashing on my screen and the light flashing on the box. 

any one know when the issue will be fixed?

[Dazzasky]

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@AaronJames wrote:

Turned off my new stream box this afternoon to move it to better area, switch it all back on to sky flashing on my screen and the light flashing on the box. 

any one know when the issue will be fixed?

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Nope

[Marie54]

THANK YOU FOR YOUR HELPFUL RESPONSES GUYS MUCH APPRECIATED 1 Marie54 Sky Stream What are you trying to get help with? Sky Stream Discussion topic:Stream puck won't turn on 123 Super+Anthony This message was authored by Super+AnthonyThis message was authored by:Super+Anthony ‎19 Sep 2024 05:55 PM Having the same issue and just spoke to Sky and we just need to wait Post 31 of 32 MarkGoldsmith This message was authored by MarkGoldsmithThis message was authored by:MarkGoldsmith UNREAD ‎19 Sep 2024 05:55 PM Posted by a Superuser, not a Sky employee. Find out more @Marie54 wrote: But it would be helpful to know if problem being worked on and when it will be expected to be resolved You typically won't get ETCs. Also ETCs are fairly useless as with major tech outages like this ETCs are usually not known or if given by a company completely inaccurate ( unless they provide the ETC after they have already resolved the issue). As these problems first require investigation into the cause of it before they can even work on a fix you never know how long it will take to identify the root cause of an issue. Sky Stream user. Former Sky+ HD and Sky Broadband customer Please LIKE any responses you found helpful Please mark a response as an ANSWER if it has solved your query/issue

[Kirkwillo2801]

My sky glass puk won't turn on flashed white and then turns off. Only comes on when pull out power andains. Won't turn on from the controller at all