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Discussion topic: Stream playlist episode tracking issues

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This message was authored by: Jporch316

Stream playlist episode tracking issues

Posted by a Superuser, not a Sky employee. Find out more

I have also pasted the below in the glass forum and am looking for feedback from stream users as well ......


Hi all 

 

I am looking for some feedback on episode tracking issues. I have experienced many of these since I had sky glass in 2022. I'm trying to gauge if it's a problem across the board that affects all glass users 

 

I have experienced 

 

- total loss of all tracking within a season. For instance I went to watch swat last night (I'm in the middle of season 7) but on my playlist it has defaulted to play episode 1 season 1. 

- only 2-3 episodes shown as viewed.

 

im not sure if this is happening after a software update or after an amour. Of time has passed since the last viewing.

 

any feedback would be great 👍 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: Fothergill1

Re: Stream playlist episode tracking issues

Posted by a Superuser, not a Sky employee. Find out more

@Jporch316  Exactly the same issues as you are having.  I don't believe this has anything to do with updates as I have been experiencing the issues with the disappearing progress bars for the last 2 years since getting Glass and then Stream in December 2023.

 

In a nutshell the progress bars seem to initially work correctly but only remain in place for 7-10 days (maybe a bit longer as I have never actually monitored it sufficiently).  Whilst it can certainly be annoying I have learnt to live with it.

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This message was authored by: Bill051

Re: Stream playlist episode tracking issues

There seems to be  difference between using playlist and "on demand" to watch series. I never watched SWAT but I've just used search and it takes me to "Play s7 ep 13.

Sky Broadband, Sky Stream via ethernet
Amazon Firestick
Previously VM
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