Last few days, technical fault with channel, disney plus etc works.

[thereaduckofdeath]

Just another update we shouldn't have to do....

After logging out of Prime Video last week, I haven't had any issues at all. I can even use my external bluetooth headphone amplifier again, which have always caused problems for me. I am still on the QS036 firmware version, so it isn't a change from Sky's side fixing it.

It would be great if Sky could fix Amazon Prime ASAP as using Prime or any other streaming apps through my Google TV dongle seems to fail enabling HDR on this TV.

[wsimm]

Spoke too soon

Crashed whilst using HDMI...the amazon trick isnt a fix-all..

[Anonymous]

@wsimm It helped a little though, you had a few trouble free days. 

[KScotty156]

So my daily routine has now become. . 

1) Turn on Glass TV

2) Wait until I get "technical issue loading channel"

3) Go to settings and restart TV

4) load channel effectively

5) get black screen on said channel

6) try changing channel as this sometimes does work but not regularly. If it doesn't it reverts to "technical issue loading channel. 

7) restart TV.

Hopefully it starts working at this point. . Otherwise repeat at any above stages 🤦🏻‍♂️

Thankfully my contract expires next month so I'll not be continuing to pay £113 for this farcical situation beyond that

[jimmarten2015]

As if my brand new TV at fault since getting it installed isn't enough, the puck they threw in with the deal has now started doing it aswell. How do we get compensation for this debacle? 

[Mark39]

---

@jimmarten2015 wrote:

How do we get compensation for this debacle? 

---

You would have to make your case to Sky.

[Anonymous]

@jimmarten2015 I'm waiting until it's resolved before I submit a claim. I want to see how long it takes. I first reported it to Sky by phone on 9 April (and in subsequent calls for another Glass issue was told I was one of the first to report the black screen issue). 

[londonborn]

So far, so good. Too early to celebrate?

Signed out of Amazon Prime last night and this morning, for the first time in days, all is working as it should.

Will update if this changes or remains.

[SkylerSky]

Fourth consecutive morning Glass has started OK after a month of daily issues. The daily routine has become signing into Amazon Prime later in the day, watching a Prime program, and before going to bed I sign out of Amazon and do a Restart Device. Switch on in the morning and the channels work immediatedly (no Prime) and they do not time out to a black screen. 

[Phil205]

Did you log into prime again ?

[Phil205]

I did the same as you and it worked two days problem free mine comes on without a reset thank you 

[londonborn]

I don't regularly use Prime so it's little inconvenience to just login when required (always remembering to logout again). Hope this works until a fix is applied.

[22+years+with+Sky]

Thanks to reading this thread, and after weeks of issues, my Sky Glass is working again without having to restart every time I switch on!

This was resolved by login off Amazon Prime, hopefully confirming where the issue is.

I'm sure there has been a problem with Amazon Prime a year or two ago, so surely it can be sorted again? Always happens when the price goes up!😡

[Mattskyuser]

How do we change this being the green banner "answer" that everyone will jump to?

the answer is Prime Video is making your Glass TV crash. If you log out of it each time you have used the app and before you turn the tv off this should work as a temporary fix until Sky resolve it.

I have asked Sky to both email Glass customers and post this advice on their website but their view was they don't advertise issues so customers need to ring up and notify them. In short they would rather you wasted hours of your life telling them and getting little help back then run the risk of making public all the issues they are currently experiencing just for your convenience. 

[SkylerSky]

Fifth consecutive morning Glass has started OK after a month of daily issues. A small bug significant change yesterday which is saving me time is that I only log out of Amazon Prime before returning to a TV channel. No restart. And Glass started fine this morning. As @Mattskyuser  says, this is a temporary fix which Sky support should be telling people about.

There is sufficient evidence here that the Amazon Prime app is the issue, either because of a change Amazon has made to its app, or a change made by Sky. Either way, if you use Amazon Prime, you need to log out after use and return to a TV channel before you put your TV into standby for the night.