Last few days, technical fault with channel, disney plus etc works.

[Mattskyuser]

Mine has worked ok again this morning which now makes it over 48 hrs. Won't be getting excited based on what I am reading but for context, I rarely use Prime Video and I have had all of the issues raised. 

[Anonymous]

@Mattskyuser You're right not to get excited. Until Sky confirm a fix has been issued it's going to keep on happening. My own experience is that you can have a couple of days free from seeing the black screen of doom and then it comes back. 

[Anonymous]

Could I ask everyone who's experiencing the black screen of doom error to also check and see if another Glass feature is faulty please.

There are a few of us that have noticed that the Auto Backlight feature in the Picture and Sound Settings menu is not able to be disabled at the moment. Could you please check and see if you can disable it on your TV's or if it remains on the default setting of On?

If you could post the result in this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/I-have-a-new-sky-glass-gen-2-tv-autobacklight/td-p/49724...

It is useful for Sky to know if this is another issue affecting many customers or not.

Thank you.

[Jay+RH]

Three weeks later and still no help from Sky? Every morning it's the black screen of doom waiting for programme to load.

thankfully another user recommended watching Amazon prime for a bit then going back to tv which seems to work but not ideal! 

[Captain+Marvel]

Sky glass waiting for programme to load message, I do the restart, that works however I have to do this everyday and it's become very annoying what else can I do, because this is not what I pay for

[Anonymous]

@Jay+RH Correct. Still no word from Sky about a fix. I first logged it by phone with them on 9 April when they conceded in that call it wasn't an internet issue. That was five weeks ago. 

[Anonymous]

@Captain+Marvel Read this thread

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

You are not alone. 

[lettice]

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@Captain+Marvel wrote:
Sky glass waiting for programme to load message, I do the restart, that works however I have to do this everyday and it's become very annoying what else can I do, because this is not what I pay for

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Have moved your post to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

[MarkP65]

I've had the same problems since early April. If anything it's getting worse on a daily basis. Last night I had to reboot/reset five times and it still crashed out. 

Issues. "Your program is loading"....except it isn't.

Black screen with sound.

Total crash with a restart required to unfreeze the system. 

Come on Sky. Get it sorted please, your product isn't cheap so please make it reliable. 

[Anonymous]

@MarkP65 Some users have found that when you turn the TV on that if you open Prime Video for a few seconds then go back to the Sky Home screen the black screen of doom doesn't appear. It's a workaround that may or may not work for you until Sky issue the fix for this firmware issue. I'm not defending Sky as I'm one of the affected customers and am just as frustrated. 

[Belle2020]

Why is it every morning I get a blank screen and then I have to keep turning it off at mains only for it to do again or when it does go on after a few minutes it goes blank again please help.

[Anonymous]

@Belle2020 Read the answer in this thread and the last couple of pages:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

[lettice]

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@Belle2020 wrote:

Why is it every morning I get a blank screen and then I have to keep turning it off at mains only for it to do again or when it does go on after a few minutes it goes blank again please help.

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Have moved your post to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

[Belle2020]

Having the same problem every morning getting a joke and for the money we pay them.

[Mark39]

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@Belle2020 wrote:

Having the same problem every morning getting a joke and for the money we pay them.

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Filled out the form?