Last few days, technical fault with channel, disney plus etc works.

[Barry+Mc+Kelvey]

Hi

This is my issue:

I'd upgraded from Sky Q to Sky Stream just over a week ago. I'd recently added, Horizon An American Saga Chapter One to my playlist. I'd noticed the other day that it was showing up in, Continue Watching. I tried to watch it today, About a minute into it I get a message on screen, Please Wait For Your Programme to Load. Another minute or so I get the following message. There was a technical fault with this programme. Please try again later. The programme quits and returns to the Sky Stream Home Screen. This is the only programme I've seen this happen with.

Checking my network speed via Netflix, my connection speed is 289.56 Mbps. That's over WiFi. I'm using a Netgear Orbi Mesh setup, and I have EE 1.6 Gbps broadband. I've followed the usually advice on here, reboot the Sky Stream Puck, reboot the router etc. Still the issue remains. 

Barry 🙂

[Jporch316]

---

@Barry+Mc+Kelvey wrote:

Hi

This is my issue:

I'd upgraded from Sky Q to Sky Stream just over a week ago. I'd recently added, Horizon An American Saga Chapter One to my playlist. I'd noticed the other day that it was showing up in, Continue Watching. I tried to watch it today, About a minute into it I get a message on screen, Please Wait For Your Programme to Load. Another minute or so I get the following message. There was a technical fault with this programme. Please try again later. The programme quits and returns to the Sky Stream Home Screen. This is the only programme I've seen this happen with.

Checking my network speed via Netflix, my connection speed is 289.56 Mbps. That's over WiFi. I'm using a Netgear Orbi Mesh setup, and I have EE 1.6 Gbps broadband. I've followed the usually advice on here, reboot the Sky Stream Puck, reboot the router etc. Still the issue remains. 

Barry 🙂

---

Hi @Barry+Mc+Kelvey 

it's a known issue that is currently under investigation- probably started in April at some point 

hopefully it wil be resolved soon ....

[Barry+Mc+Kelvey]

---

@MarkGoldsmith wrote:

Check in the settings that Networked Standby Mode is ON and Overnight power saving is set to OFF.

It has been known in the past for updates to sometimes reset these settings

---

Hi @MarkGoldsmith 

Why would you turn off, Overnight Power Saving? Surely it's better to save power overnight?

Thanks in Advance

Barry 🙂

[Barry+Mc+Kelvey]

---

@Jporch316 wrote:

---

@Barry+Mc+Kelvey wrote:

Hi

This is my issue:

I'd upgraded from Sky Q to Sky Stream just over a week ago. I'd recently added, Horizon An American Saga Chapter One to my playlist. I'd noticed the other day that it was showing up in, Continue Watching. I tried to watch it today, About a minute into it I get a message on screen, Please Wait For Your Programme to Load. Another minute or so I get the following message. There was a technical fault with this programme. Please try again later. The programme quits and returns to the Sky Stream Home Screen. This is the only programme I've seen this happen with.

Checking my network speed via Netflix, my connection speed is 289.56 Mbps. That's over WiFi. I'm using a Netgear Orbi Mesh setup, and I have EE 1.6 Gbps broadband. I've followed the usually advice on here, reboot the Sky Stream Puck, reboot the router etc. Still the issue remains. 

Barry 🙂

---

Hi @Barry+Mc+Kelvey 

it's a known issue that is currently under investigation- probably started in April at some point 

hopefully it wil be resolved soon ....

---

Hi @Jporch316 

I've filled out the online form, posted in this thread. Hopefully we get an update to resolve the issue, sooner rather than later,

Barry 🙂

[Barry+Mc+Kelvey]

Hi

I've not read every sigle post in this thread, I don't have the attention span for that 😞 The posts I have read, it seems more a Sky Glass issue than a Sky Stream issue. Is there anyone experiencing the issue on Sky Stream?

Thanks in Advance

Barry 🙂

[MarkGoldsmith]

---

@Barry+Mc+Kelvey wrote:

---

@MarkGoldsmith wrote:

Check in the settings that Networked Standby Mode is ON and Overnight power saving is set to OFF.

It has been known in the past for updates to sometimes reset these settings

---

Hi @MarkGoldsmith 

Why would you turn off, Overnight Power Saving? Surely it's better to save power overnight?

Thanks in Advance

Barry 🙂

---

@Barry+Mc+Kelvey the actual amount of power saved is very minimal, we would be talking practically in pence rather than pounds during a year.

There has previously been issues with the devices taking longer than expected to "wake up" first thing in the morning and function correctly, which were typically solved by disabling the overnight power saving and thus preventing some parts of the system shuting down overnight.

[Barry+Mc+Kelvey]

---

@MarkGoldsmith wrote:

---

@Barry+Mc+Kelvey wrote:

---

@MarkGoldsmith wrote:

Check in the settings that Networked Standby Mode is ON and Overnight power saving is set to OFF.

It has been known in the past for updates to sometimes reset these settings

---

Hi @MarkGoldsmith 

Why would you turn off, Overnight Power Saving? Surely it's better to save power overnight?

Thanks in Advance

Barry 🙂

---

@Barry+Mc+Kelvey the actual amount of power saved is very minimal, we would be talking practically in pence rather than pounds during a year.

There has previously been issues with the devices taking longer than expected to "wake up" first thing in the morning and function correctly, which were typically solved by disabling the overnight power saving and thus preventing some parts of the system shuting down overnight.

---

Hi @MarkGoldsmith 

Thanks for your explanation/response. It's much appreciated. I'll switch the option off now 🙂

Thanks

Barry 🙂

[PaullTyndall]

Our Sky Glass Gen 1 has worked perfectly until April. Netflix network speed says 56 MBPS. Nothing has changed at our end, 1GB Sky broadband. TV is now completely unusable, can't watch BBC1, Netflix, Disney etc. Have done multiple restarts although not done a factory reset. Feels like the TV needs new firmware ASAP. Do I get my bill suspended whilst it won't work?

[PaullTyndall]

Update. Re booted router and then restarted TV. Netflix network test now says 250MB, previously showing 55mb. TV now working, for the past week unusable, can't even watch BBC1. Just to clarify at our end nothing has changed, everything exactly the same as November when we went live. 

[Anonymous]

@PaullTyndall It is a firmware issue that we are awaiting a fix for. One way around it is when you turn the TV on is to open the Amazon Prime app for a few seconds, then exit back to the Sky Home screen. This seems to prevent the loss of picture/programme loading errors for the day.

It's not ideal and those of us experiencing the same issues as you are just as frustrated but needs must until Sky issue the fix.

[Moreton2]

thats sooo weird to read that, when i play a game on my playstation on my sky glass tv after about a minute it gets hijacked by an amazon prime ad for a show callled 'Another simple favour' and then it gets locked onto the Amazon prime screen and i have to switch my tv off at the wall to reset it.... The same advert everytime, i complained to Amazon saying they had hijacked my PS5 but looking back it started happening at the same time as the TV stopped working properly.. Sky had really messed up my TV with their update, if they don't fix it soon i want some sort of compensation...

[Moreton2]

I'm having the same problems with the 'waiting for program to load' rubbish and having to reboot the tv and then the screen going black but still having sound. My internet is very good but the weird thing is you mentioned the amazon ad, i get the same thing when i try and play on my playstation on the sky glass tv, after about a minute the screen gets highjacked by an Amazon Prime advert for a show called 'Another simple favour', the same advert everytime and the the screen locks onto the amazon logo and i need to switch the tv off at the wall and reboot. Sky have really f##cked up somewhere and they aren't admitting it. I'll be asking for compo if it isn't sorted out soon. Good luck to you

[Jporch316]

@Moreton2 

Make sure you complete the form with the Amazon prime info ....... 

[Moreton2]

I already complained to amazon about the ads highjacking my ps5 but they said it was nothing to do with them and was probably an issue with the Playstation but it makes sense now that it's related to the problems with the TV as they all started at the same time, about 2 weeks ago

[chrisjanine]

Every morning my skyglass will not load channels or programs in apps. I have to reset it every morning. So far today I have to reset it three times. 

I have tried a hard reset a couple of time and the issues is still happening