Last few days, technical fault with channel, disney plus etc works.

[Stevo1070]

I agree, there should be some form of compensation. I'm so close to sending it back as not being fit for purpose.

But they don't make getting in contact with anyone very easy.

[Joolz1967]

Firstly I am not the most technical person and have slightly disability with use of hands so please be patient.....this is my 3rd year of owning sky glass and up to now everything has been fine....however recently when turning my tv on first thing it will either not play either live tv or app function.....or will do for a short period then screen goes blank and only sound remains....if I back out....I  the background a random dialogue plays few a few seconds from something I haven't even watched.....it's driving me crazy each morning!

[Anonymous]

@Joolz1967 It's an issue a few of us are having with both Gen TV's. Sky are apparently aware of it but we need to wait for a fix.

Some of us have found that going through a factory reset with Sky will clear the issue for a longer period than the normal 'soft' reset will. Sky do advise to go through it with them in case of problems re-setting the TV back up. 

 It's not a permanent fix, merely papers over the cracks. 

[Mark39]

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@Stevo1070 wrote:

I agree, there should be some form of compensation.

---

Have you asked? I think it's highly unlikely that Sky will volunteer anything, not least because not all Glass TVs have this problem

[lettice]

---

@Joolz1967 wrote:

Firstly I am not the most technical person and have slightly disability with use of hands so please be patient.....this is my 3rd year of owning sky glass and up to now everything has been fine....however recently when turning my tv on first thing it will either not play either live tv or app function.....or will do for a short period then screen goes blank and only sound remains....if I back out....I  the background a random dialogue plays few a few seconds from something I haven't even watched.....it's driving me crazy each morning!

---

@Joolz1967 

Have moved your posting into this ongoing issue thread.

Read this thread and the answered post from Sky on the issue.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue.

[suchfun75]

problems with sky glass watching channels  as screen tells me is loading. then, technical problems. Netflix, prime, you tube all work fine. after watching any of these or resetting tv then it works. but surely shouldn't have to do this everytime?

called sky and put through to 4 different advisors so far . 

[Jporch316]

@suchfun75 

There s a large thread with some users having similar issues .... currently under investigation 

@lettice please can you merge 

[lettice]

@suchfun75 

As above

Have moved your posting into this ongoing issue thread.

Read this thread and the answered post from Sky on the issue.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

[Rob89]

Does anyone else's TV just glitch halfway through a program/film where the only solution is to unplug the TV then plug it back in again??

[wsimm]

Update from me:

I've used my Sky Protect insurance which covers software failures and there will be a replacement glass arriving saturday (albeit Pink instead of my current green)

Lets see if this problem persists

[peter-marlow+1966]

Me personally  no 

[Anonymous]

@Rob89 Sounds like the problem many are having. Sky are aware. We have to wait for a fix.

There is a large thread about this situation:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

[Anonymous]

@wsimm I hope it does but I have my doubts with it being a software/firmware issue and not a faulty unit problem. Fingers crossed for you. 

[lettice]

@Rob89 

Have moved your posting into this ongoing issue thread.

Read this thread and the answered post from Sky on the issue.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

[Chloe-W22]

Good morning all,

Thank you for your patience as our support teams continue to investigate this issue. To gain a broader understanding and examine individual disruptions and stream performance, we're looking for more customer examples.

I've put together a Microsoft Form where I ask for a few minutes of your time to fill out the following:

Your Sky Community Username

The exact On Screen Message

Your Sky Glass MAC Address (ethernet)?

Exact dates and timesof this OSM appearing

Your broadband provider

Link to form: [closed]

Your responses will help our support teams continue their investigation. We truly appreciate your help!

I'll be marking this post as the answer to the thread so more people can see the latest update.