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Discussion topic: 4 app blank screen

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This message was authored by: Jowil62

Message posted on ‎05 Mar 2024 10:25 AM

4 app blank screen

4 app has been a blank screen for over a week. Spoken with Sky twice. Apparently a technical error that they are working on! 
anyone else have this issue?

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Avatar for caesarome
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Message posted on ‎05 Mar 2024 10:29 AM

Re: 4 app blank screen

Posted by a Superuser, not a Sky employee. Find out more

What platform is this on, Sky Q or Sky Glass/Stream ?

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Message posted on ‎05 Mar 2024 10:58 AM

Re: 4 app blank screen

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@Jowil62 if on Sky Glass and Sky Stream, read this thread for a workaround solution. The post marked as answer provides the workaround whilst Sky and Channel 4 are working together to resolve the issue.

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-4-app-on-sky-glass-goes-to-a-blank-screen/m-p/45...

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Message posted on ‎05 Mar 2024 12:27 PM

Re: 4 app blank screen

It's sky glass

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Message posted on ‎05 Mar 2024 12:28 PM

Re: 4 app blank screen

Thank you I will try this 

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Message posted on ‎05 Mar 2024 12:33 PM

Re: 4 app blank screen

I was told by the tech man not to reset it

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Message posted on ‎05 Mar 2024 03:58 PM

Re: 4 app blank screen

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@Jowil62 wrote:

I was told by the tech man not to reset it

Well thats the current workaround to the issue if you ever get it.

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Message posted on ‎05 Mar 2024 04:08 PM

Re: 4 app blank screen

Thank you. I'm going to try it in the morning. Sick of waiting for them 

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