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Discussion topic: Live chat

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This message was authored by Mbb61 This message was authored by: Mbb61

Live chat

Why have u stopped live chat as I'm unable to use phone as hard of hearing not very accessible Sky 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

I don't think Sky have stopped it, it could be that with more people at home it is very popular service so there are other ways to contact them as you can see here including an messaging service and email:

 

https://www.sky.com/help/home/accessibility-information

 

Just select the option that suits your enquiry and select the option at the bottom to get in touch.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

I don't think Sky have stopped it, it could be that with more people at home it is very popular service so there are other ways to contact them as you can see here including an messaging service and email:

 

https://www.sky.com/help/home/accessibility-information

 

Just select the option that suits your enquiry and select the option at the bottom to get in touch.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by DaveAccess This message was authored by: DaveAccess

Re: Live chat

Posted by a Sky employee

Hi. Indeed, we have not removed live chat as such. We have just changed to a new web messaging platform, which we believe will make it easier to get through to us than was the case on live chat.

This message was authored by shelleyxx This message was authored by: shelleyxx

Re: Live chat

How do I speak with someone via live chat, I need to speak.to.someone asap and I cant use.the phone

This message was authored by Mark39 This message was authored by: Mark39

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

@shelleyxx wrote:

How do I speak with someone via live chat, I need to speak.to.someone asap and I cant use.the phone


Are you registered with Sky Accessibility?

This message was authored by WindyBoots This message was authored by: WindyBoots

Re: Live chat

Sky's messaging service is a joke!! Live chat is needed to so stuff quickly without the ridiculous wait of a call. My subscription ends soon and I will be leaving simply because there's no real way to contact without a ridiculous phone call. 

This message was authored by caesarome This message was authored by: caesarome

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

If you are going to leave because you can't get through then that is up to you but personally I would try calling when the lines are quieter like 9pm or 7am. You could also try the messaging service:

 

https://www.sky.com/help/articles/cancel-sky-tv


So select "Yes I still need help".

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This message was authored by Jade123x This message was authored by: Jade123x

Re: Live chat

I’ve been disconnected help me I don't have the money yet 

This message was authored by caesarome This message was authored by: caesarome

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

This isn't a live chat as it is a place where customers help each other.

 

You should have called Sky before your bill was due because leaving it until after it was due to be paid means it will be difficult to get in touch with Sky so all you can try is to call Sky from a landline phone but dial the 141 prefix first or use a mobile phone with a number they will not recognise that it is from you.

 

If you can't get through then you will have to pay it when you can and once you have done this you will also have to setup a direct debit before your services will be restored.

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This message was authored by WindyBoots This message was authored by: WindyBoots

Re: Live chat

I left for this very same reason. Live chat was a very important feature to me and when Sky removed theres they removed the only real way for me to communicate with them. 

This message was authored by WindyBoots This message was authored by: WindyBoots

Re: Live chat

Well it's not it's a joke. I've had better back and foward conversations with a corpse. I say corpse because there just as dead as your messaging service. 

This message was authored by GD1 This message was authored by: GD1

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

@WindyBoots  It's not our messaging service, we are all customers here and have no control over Sky and their systems.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Mark39 This message was authored by: Mark39

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

@WindyBoots the Live Chat service is alive and well. What do you need to speak to Sky about?

This message was authored by SDR This message was authored by: SDR

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

@WindyBoots wrote:

I left for this very same reason. Live chat was a very important feature to me and when Sky removed theres they removed the only real way for me to communicate with them. 


Registered Accessibility customers have never lost live chat

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
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Sky Glass - No Puck
This message was authored by Mark39 This message was authored by: Mark39

Re: Live chat

Posted by a Superuser, not a Sky employee. Find out more

@SDR wrote:

Registered Accessibility customers have never lost live chat


Quite so. I suspect @WindyBoots isn't 🙂

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