Send Thanks to Sky

Dear Sky Management    Please could you let the following members of your staff to whom I have spoken to or was emailed by regarding my issues with my Sky billings. Your team (names & dates are listed below).   I would really like to say a special Thank you to Carol who was the last Sky adviser I spoke to on 19/8/26, she was absolutely amazing, kind, compassionate and very understanding, especially  taking time into listening to my problem.  Excellent customer service, very patient and professional and precised into what my best options were and how I would benefit from the best package available. So my Thank you goes out to:-   Simon Chettri (10/8/26 spoke) Sneha (12/8/26 emailed) Tanaz (12/8/26 spoke) Deepika (17/8/26 emailed) Rabia (17/8/26 spoke) Carol (19/8/26 spoke)   Your team went above and beyond to help resolve the issue.   Thank you guys very much   Kind Regards  Mrs Parvinder Bhangra 👍     ... View more

We are regular shoppers in Ashton under lyne , We was approached by a lady called Rose offering how we could save money being as we are now retired and offers that you provide . We have had a Terrible experience  with virgin media so we are sceptical of being taken advantage again. At this time , we felt comfortable  we could ask questions  and in no way was we  Rushed or pressured in a Friendly  duration. It is Commendable that not many companies left - do care and not always profit before people to get you to Sign . thanks to this lady we subscribed  as a Very  Trusting Employee of your company. Before i retired in a Very global company , our key Rule was  our Staff our are business . was so Refreshing to find Such an amazing advocate for Sky  thank you Rose again for your Patience sincerely     ... View more

Big thanks to Atanas — outstanding customer service   I must have spoken to six Sky agents today, spending hours on the phone, in what was an incredibly trying experience, all for something that should have been simple: reactivating a Sky Stream box.   As a last-ditch attempt, I phoned this evening at 20:06 BST.   Within 30 seconds, I could tell this chap was sharp and on the ball. He listened while I explained what had gone on during the day, and before I could even finish, he already had a rough idea of the problem and what needed to be done.   Customer service is a skill. Not everyone can do it, and many shouldn't. This chap is an absolute asset to your company. As someone who runs a small business, if I had a way of offering him a job, trust me, I'd be poaching him from you.   If he isn't promoted to run a team shortly and teaching others how customer service should be done, Sky will be losing out. ... View more

I rang sky to upgrade my data from 1gb to unlimited, and Anita was absolutely brilliant got mr a discount and everything first class customer service . Thank you ... View more

I would highly recommend Mahek who I have just been speaking to about reducing the cost of my Mobile contract, Mahek was so so lovely and polite to me which really does make a change as I have on occasions had to speak with quite rude Operators, Please give Mahek my thanks and I really hope that she is rewarded and you need more Mahek working at Sky.   Many thanks Mrs Angela Long. ... View more

After 5 scheduled attempts by Sky / Open Reach / BT to connect my fibre service, all of which failed. 5 days loss of earning brought my anger to the fore. I decided to contact Sky Customer Service. Its a protracted route to actually talk to someone but I got thorugh in the end.   Heather (Scotish lady) was the administrator I spoke with. She listened carefully and investigated my issues whilst I stayed online. Eventually she said that Openreach had cancelled my order, for no apprent reason, with no communication to sky or myself. She immediately appologised and reinstated my order offering a priority appointment. Heather also said a compensation amount would be added to my account. I didn't expect more than one months free Sky credit.   To my suprise the credit was far more than my expectation. Heather went the extra mile to turn around my frustrations and contrary to many opinions Sky does care about their customers.   Well done Sky, but the honours go to Heather. ... View more

I have recently moved house I have been a Sky customer for over  11 years. I had Sky Q service. Unfortunately it took over seven hours of phone conversations over eight days to have a working television. I was advised that it would be easier if I bought a Sky Glass tv, so I did,  I was sent a Max Pod WiFi booster but nothing worked I spoke to numerous advisors but without success. I eventually spoke with Becky at Technical Support. She was the only one who listened to me when I said that I had noticed that my old address was still showing on My Sky she advised me a way to change this and within an hour I had a working tv. I had also previously raised a complaint for which I have never received any response. Thank you Becky.  ... View more

I had a really frustrating technical problem with activating Paramount+ on my subscription. Your support agent George was amazing, over multiple calls, George helped through the troubleshooting, ultimately coordinating with the expert teams to completely reset my account settings and solve the problem. George scheduled follow up calls, always following through to make sure everything was working to my satisfaction. He was endlessly patient, friendly and polite, and a tremendous representation of the best customer service. Thank you George! ... View more

After four long weeks of trying and failing to get my wifi installed, today (14Aug26) I spoke to two men who actually made me feel heard, and who I felt wanted me to succeed. Even though I ultimately cancelled my contract today, I left feeling content thanks to the two individuals mentioned in this post.    The whole phone call lasted over 3 hours, and resulted in me being passed around multiple departments - including being hung up on by one man who seemed inconvenienced by my call.    I did not catch the name of one of the helpful men, but spoke to him at approximately 12pm. He transferred me to the cancellation teams (hopefully you can find him!!). He was so so knowledgeable and supportive and so kind and was the first person I’d spoken to in over an hour to make me feel heard and like he was totally on my side. If he had not been on the other end of the phone at this point, I think I would have burst into tears. Thank you!!   The second person I would like to commend is John. What an absolutely brilliant man. After being on the phone for 2.5 hours, and passed between 8 people - he took the time to speak to each department on my behalf and report back so as not to pass me around any further. His genuine care and will to solve the problem meant a great deal to me. He even arranged a call back to check in on how things progressed later in the evening, logged my formal complaint and reported back to me about compensation he had discussed with his supervisor after our call (at approx 7pm). I cannot speak highly enough of his professionalism and support, what a credit to your company. He is absolutely in the right job, if all your customer service team were like John, I would never have to stay on the line for 3 hours ever again. HUGE thank you John!    ... View more

Thankyou to Sabil who was very patient and helpful solving my problem. Didn't get chance to say thankyou on the chat as phone charge low. ... View more

I wanted to take the time to just give huge thanks to Elmond, I was frustrated with some of the online systems before my call, and was even considering competitors, but Elmonds excellent customer service was incredible, he resolved my questions, made sure I understood every step of the way - And helped me reach a great resolution that made me continue a new 2 year contract with Sky, completely reversing my negativity and making mevery thanful for his service.   He was incredibly supportive and personable, and I think it is great to continue to foster talent like that and it shoud be recognised.   The call was today at around 2pm, I do hope that this feedback is able to reach him, as I truly feel he deserves it   Kind Regards, ... View more

I recently called to arrange moving house and bringing my Sky broadband with me - I was worried as the app suggested that only much more expensive Full Fibre packages were available ay my new address. Rajeshwari was warm, friendly, and reassuring. She swiftly helped me arrange the move and keep the same contract I had already - a great deal! She asked questions about my new house and wished me a bright future. I couldn't fault anything about the call! Thanks Rajeshwari, I hope you get the recognition you deserve ... View more

Today I had my Sky Q box fitted by a lovely engineer called Dainora. I would like to say a very big thank you all your help you gave me this morning, you made it so easy to understand and you were very patient with me too! You were efficient, helpful and extremely polite. Many thanks Dainora, you clever engineer!! ... View more

I received great over the phone service today from one of your team members. They were so helpful. They were going to send me a survey which I did not receive unfortunately. I just wanted to say thank you in helping with a very stressful situation. Nidge. ... View more

Sky engineer was great today. Explained what the issues were,  why and how to resolve.  Wish customer service was a good.  ... View more

After weeks of frustration, hangs up by advisors, being past from one advisor to another on many occasions, I just I wanted out of my contracts at no change to me.   I'm jsut shy of 20 yrs with Sky and had lost all hope, I was looking to move away, solely due to Sky falling down on the usual standards I would have expected.  Without going into too much chit chat.   I lost all access to my mobile account for a few weeks, and literally after weeks of calls, I was so frustrated as no one seemed to listen. I kept being asked if I was having trouble with my streaming account. I kept telling them it was my mobile account.  After many promises, one blatant lie and hang ups, thought I try again, so on Sunday 9th August, I got through to Jemima...wow, we all need to speak to someone like Jemima. Really helpful, listened, double checked and repeated back where necessary to ensure we were working together. She was really nice, apologetic for last experiences, but most of all, she kept her promise, she promised to call me back today, Monday 10th August, and she did..not only that, she had good news and had managed to untangle my account and get me access.   Although we have one more thing to do, we have arranged for her to call me next week on the 18th to complete the process.  I have doubts this will happen. She is more that a 10 on the feedback ratings.  She is professional, courteous, patient and informative..and had checked where and what she needed to do. Also today after getting another email about my Sky Glass Streaming issue, I clicked the link and got Brian on live chat, where I had to again say it was my mobile account with the issue...however Brian was understood and almost bullet pointed the issues I raised..he tried to help today and again, like Jemima was professional, courteous, and informative.   I left Sky chat with Brian and the call with Jemima with a renewed sense that all will be ok, going forward, hopefully 🤞   ... View more

I have been speaking to Jamie (Sky ID: JMS34) over the past few weeks, and he's been an absolute joy   From the moment he greeted me on the phone with such a warm and friendly introduction, I knew he would do everything he could to help us resolve our issue   Throughout the whole process, he has been professional, patient, knowledgeable and genuinely caring   Jamie kept us updated every step of the way, took the time to explain everything clearly, and never made us feel like we were just another customer   Nothing ever seemed too much trouble, and it's clear that he takes real pride in providing excellent customer service   It's rare these days to receive service that's this personal, and Jamie is a real credit to Sky   Please pass on our sincere thanks and recognition for the outstanding support he's given us. He truly deserves to be recognised for the difference he's made   Thank you, Jamie!   ... View more

On the 6 august at 2 30 I spoke to a advisor called Andrew this man went above and beyond to help me out being a pensioner and not very technical minded this man had the patience of a saint for a hour guided me through various stages to try and help me out his attitude was exceptional although the problem was not resolved through no fault at all on his side I couldn't thank Andrew enough for his time patience understanding and  help what  a lovely person he was  ... View more

I would really like to thank Meghana who looked after me today when I rang to cancel my sky packages. I truly couldn't afford them and she was able to cut my bill in half with a new contract. I used to have equally mannerly dealings with SKY 16 years ago when I first joined. Sadly that level of manners in customer service had dropped noticeably. When I'd rung about a bill last the staff member really upset me with their rudeness. Meghana deserves such praise for her manners, helpfulness and the clear way she explained everything to me. She made me feel like I was a customer who really mattered to her. This must be so hard in such a busy role. I appreciate her hugely for the time, attention, help and manners she provided. I'm looking for the form to give her 10 stars ✨ but only found this . Ten stars as soon as you send the feedback form for me to fill. You have restored my faith in SKY Meghana and I really appreciate your work, Joanne  ... View more

We spoke to one of your colleagues on 6/08/2026 at approx 6:30pm UK time.  his name was Shivan and he really took the time to be patient with us and sort out our broadband issue. He was kind and understanding and had great personality over the phone.  He is a credit to your company and should be recognised as such.!  ... View more

Thursday 6th August 2026, 3pm Changed mobile provider to Sky after 20+ years with Vodafone - should've made the switch a long time ago! For some reason ESIM activation kept failing after many many attempts and so called tech helpline. After a very brief wait I was connected with Charles!!! Charles was an absolute star, wasn't a straightforward fix at all, took over 45 minutes - the way Charles handled the entire interaction was outstanding and he made the entire experience a total pleasure. Thank you Charles, you really made the difference today! ... View more

I called Sky today at 15:49 regarding an issue setting up my broadband. There was a missing cable from my Openreach box, and the advisor I spoke to was incredibly friendly, helpful, and quick to resolve the problem. The whole experience was straightforward and reassuring, and I was really impressed with the level of customer service I received. I would definitely recommend Sky to friends and family based on this experience. Thank you! ... View more

I just spoke with a lovely man at Sky, he said his name is Imran (apologies if the spelling is wrong).  Wow, he was fantastic - so warm and friendly, he did his best to provide me with the best possible package but aside from that he we just so kind. He could hear I was struggling with my young son in the background and we laughed about the nursery rhymes on in the background as you often hear in the homes of children! He was so kind and I came away from the conversation thinking what a kind and bright man. I hope this review reaches him and he is recognised for his wonderful way with customers. Thank you Imran, God bless you and your family.  ... View more

I spoke to Sky today regarding upgrading my package & was dealt with by an amazing customer service(from Retention I think) his name was Mervin Anthony(also known as Mo) he was the most helpful person I've ever spoken to in my almost 40yrs dealing & being a Sky customer, can't thank him enough for how he dealt with my upgrade & also my personal issue... Thanks again Mervin(Mo) for all your help.... Mark M ... View more

After 2 hours of trying to fix tv freezing myself following the online instructions and trying to find a number that diesn't take me round in circles, i finally got tech help done in minutes. THANK YOU but please make it easier to find and speak to your great tech help. ... View more

I would like to say thanks to Neil our engineer who came this morning to try and sort out my sky q box. I ended up with a new box and new dish. He came thinking it would be a quick job and he went above and beyond to make sure I was back up and running. Thanks again  ... View more

After talking to many foreigners I was getting very frustrated that they were not listening to me the I spoke to Harrison who was excellent, so easy to talk to and listened to what I wanted and went through all the options, many thanks Harrison, you are a top bloke 👏 ... View more

Tanya and Julian attended my home address last week to assist setting up my new router and boosters.  they arrived together and Tanya explained she was Julian's sign support as he was fully deaf.  it was an absolute honour to have Julian working in our home! He was quick, efficient and knew exactly what he was doing!  they both engaged with my young son (even though in his police costume he tried to arrest them several times) and showed him the sky van which had Spider-Man on! His day was made.  everything was explained to us thoroughly and Julian demonstrated how to use our new equipment.  we cannot thank Julian and Tanya enough for their kindness, Support and expertise. They truly are an asset to sky! We hope whenever we need a sky engineer we have them back! They're great! Thank you both!  ... View more

Thank you so much for resolving our long outstanding wifi issues with such care and professionalism.  I am really happy now with the set up and know some tips for looking after it in future. Superb customer experience from someone who travelled a considerable distance to resolve too. Thank you :).  ... View more

I just wanted to pass my thanks on to Anthony one of your engineers who visited our home today. We have been having trouble with our sky Q/internet for some time now and he spent time listening to our concerns and trying to understand the issues. He really did go above and beyond to fix the problem and we really appreciate his hard work. Please make sure you acknowledge and reward him as he is an asset to your team.  ... View more