Sky VIP Ballot Error Message - Email Already Registered

[darrybunne]

Very frustrating recurring issue on the ticket ballots 

When I go to apply for a ballot I get this error message 'The email address you entered is already registered.'

Looking at other discussions this is clearly a recurring issue that Sky has not resolved. Can this be escalated and resolved to ensure other users don't face the same issue? 

It's a small thing but very annoying.

[caesarome]

@darrybunne 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @darrybunne.

[darrybunne]

Hi there, 

I received help through the Sky Ireland help desk and was assured the issue was resolved. 

However, I'm still getting the same error message today. 

Can this please be looked at? 

Thank you.

 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Houghton19865]

I am having this issue too can it be looked into I can enter competitions but sports matches and any theatre ones can't go for as says my email address is already registered 

[Houghton19865]

Any help??

[caesarome]

@Houghton19865 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Houghton19865  an invite to chat.

[Samus27]

Same issue here for the last year. 

[Ken262]

I have the same issue