Sky Sports app

[Tennis2000]

Sky advised me that this will be reviewed, but there’s currently no timeframe on when the multi-device streaming feature might be reinstated. I was given £3 off a month for the duration of my contract through the online chat, and a £30 credit from the executive complaints team as a goodwill gesture. He told me to contact them again in a month to see if the restriction has been reversed.

I also mentioned that Sky is falling behind its competitors on this, and he agreed that Sky needs to stay ahead. I pointed out that with Sky broadcasting multiple events concurrently — especially on weekends — limiting customers to a single device is a backward move, particularly with Sky Sports+ now showing multiple streams. It’s still really frustrating being restricted to one device, but the more people that complain, the more chance there is that Sky will overturn the decision.

[SteveoUK1]

Thanks for the update - I will contact them as well as the more people who complain, the louder it will get. All valid points as well - with so many more games available the ability to watch more games concurrently is only going to increase.

[Tennis2000]

register your complaint directly with the complaints department — they’ll give you a reference number, and usually someone will then contact you to arrange a call with the UK-based Executive Complaints team, which helps get it properly escalated.

Although they’ve given me a reduction on my bill and a goodwill gesture, it’s not about the money — it’s the fact they’ve restricted the number of devices we can stream on. It goes against the terms I agreed to when I renewed my subscription, especially as no notification was given before they changed the policy.

[SteveoUK1]

Will do and 100% agree - not about the money - to be fair, for the sake of the peace in the house I would pay £3 more!!