Sky Sports app

[Tennis2000]

Sky advised me that this will be reviewed, but there’s currently no timeframe on when the multi-device streaming feature might be reinstated. I was given £3 off a month for the duration of my contract through the online chat, and a £30 credit from the executive complaints team as a goodwill gesture. He told me to contact them again in a month to see if the restriction has been reversed.

I also mentioned that Sky is falling behind its competitors on this, and he agreed that Sky needs to stay ahead. I pointed out that with Sky broadcasting multiple events concurrently — especially on weekends — limiting customers to a single device is a backward move, particularly with Sky Sports+ now showing multiple streams. It’s still really frustrating being restricted to one device, but the more people that complain, the more chance there is that Sky will overturn the decision.

[SteveoUK1]

Thanks for the update - I will contact them as well as the more people who complain, the louder it will get. All valid points as well - with so many more games available the ability to watch more games concurrently is only going to increase.

[Tennis2000]

register your complaint directly with the complaints department — they’ll give you a reference number, and usually someone will then contact you to arrange a call with the UK-based Executive Complaints team, which helps get it properly escalated.

Although they’ve given me a reduction on my bill and a goodwill gesture, it’s not about the money — it’s the fact they’ve restricted the number of devices we can stream on. It goes against the terms I agreed to when I renewed my subscription, especially as no notification was given before they changed the policy.

[SteveoUK1]

Will do and 100% agree - not about the money - to be fair, for the sake of the peace in the house I would pay £3 more!!

[SKY1992bf]

Hi all 

another superuser has found some information and posted it in another thread 

so I'm also posting it here as it's from sky's official help pages and therefore would be sky's official current position on the subject 

https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go

Sky Go and Sky Go Extra customers can stream on two devices at a time.
Sky Q Multiscreen and Sky Glass/Sky Stream Whole Home customers can stream on four devices at a time – up to three using Sky Go and one using either the Sky Sports app or website.

[Tennis2000]

I was told this on Sky Chat as well, which is correct — but the issue I (and others) have raised is that Sky has restricted streaming to a single device on the Sky Sports mobile app. This is especially frustrating on weekends when there are multiple streams at the same time, and the app has always allowed access to all of them. Limiting it to one device makes the service far less practical for customers who rely on multi-stream viewing.