Football ticket ballot

[Jeffereys+Drive]

I just tried to apply to join the ballot for a Premier League match ticket. When I completed the form an error message was displayed to say that my email address is already registered. It didn't offer any explanation or direction on what I need to do next. Can anyone suggest how to proceed and what might be the problem?

[caesarome]

@Jeffereys+Drive 

Try using any other email address so you can get to the next page then change it back to your usual email before submitting.

[Jeffereys+Drive]

Thanks. I'll try that this evening soon as I get chance. I think very likely to work as I suspect the Sky VIP system might still have my details including email from previous membership couple of years ago and doesn't like a new membership trying to use same email - even though I am the same person. 

[caesarome]

@Jeffereys+Drive 

If it doesn't work us v you samecsetails can you access your Sky bill via the app or online here:

https://www.sky.com/bill/tv-broadband-talk