My sky asking for postcode and sky vip not working

[WEB22]

My sky app keeps asking for my post code to find my account but when I enter it nothing happens and I can’t access my sky vip

[caesarome]

Have you tried entering it both ways, without and without a space ?

[WEB22]

Yes I have tried all ways

[caesarome]

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Bill1892]

This is also happening with my app and have been unable to use it, is there a solution, thanks

[caesarome]

What is happening @Bill1892 ?

[Bill1892]

I enter my sky id and password to set up the app it then asks for my postcode to find my account then It does nothing, just stays at the postcode screen, I have cleared cache and data, uninstalled and reinstalled, tried the app on my phone, tablet and laptop and its the same on them alll. 

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Bill1892]

Thank you for your help 👍

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Mrs+Comatosed]

I'm having exactly the same issue in both the website and the my sky app. Nothing I try will work. 

[Thewccs]

Hi there. My sky is having the same issue. I can no longer sign into my app. Or my account from web browser. It's worked fine for years. No access now. Please help! 

[PThomas]

My sky app keeps asking for my post code to find my account but when I enter it nothing happens and I can’t access my sky vip or to manage my account.

[PThomas]

My sky app keeps asking for my post code to find my account but when I enter it nothing happens and I can’t access my sky vip or manage my account.