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Discussion topic: Someone changing my password

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This message was authored by: Georgia33

Message posted on ‎28 Feb 2024 08:29 AM

Someone changing my password

I keep getting emails stating my password has been reset when I haven't reset it myself. I continue to reset it when I get this email however I am worried someone has access to my account

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎28 Feb 2024 09:34 AM

Re: Someone changing my password

Posted by a Superuser, not a Sky employee. Find out more

Can you login to your email account with your usual password ?

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This message was authored by: Georgia33

Message posted on ‎28 Feb 2024 09:52 AM

Re: Someone changing my password

No I have had to reset it each time as it appears someone was changing the password

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Message posted on ‎28 Feb 2024 09:58 AM - last edited: ‎28 Feb 2024 10:00 AM

Re: Someone changing my password

Posted by a Superuser, not a Sky employee. Find out more

@Georgia33  Have you setup 2 factor authorisation?  This would certainly stop any unauthorised access to your email account

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Georgia33

Message posted on ‎28 Feb 2024 10:01 AM

Re: Someone changing my password

Hi, yes I did install this. After getting an email saying thank you for resetting your password I also got an authentication text which is when I knew someone was trying to access my account. 

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