Folders disapeared in yahoo app

[r0gue]

After the yahoo app (android) crashing all day yesterday, I reinstalled this morning.

The app now works but half my folders with important emails have disappeared.

Ive tried searching for the emails but it comes up as blank.

Any help on the matter would be appriciated, as it now seems Yahoo want paying if you want their help.

[Mark39]

Can you see them if you log in here: https://www.sky.com/signin/email

Note that support for Yahoo Mail and Sky Yahoo Mail are different. Sky provide support for Sky Yahoo Mail free of charge.

[r0gue]

Unfortunately not 😟

[Mark39]

Yahoo does have an unfortunate habit of randomly deleting emails. You could try their recovery process here which might restore some of tnem: https://help.yahoo.com/kb/sln2552.html

It works for Sky Yahoo Mail as well.

[r0gue]

Did that and unfortuntely it just sent me aload of old emails but no folders

[caesarome]

Then  sadly they are gone for good, did you have many and can you set them up again ?

Personally I would have dumped Yahoo and used an alternative if this would have happened to me.

[r0gue]

It's about half the folders I had, but more important was that it contained important emails from my workplace

[Mark39]

Unless you have a backup, I'm afraid they're lost. It seems to be a weakness of the Yahoo Mail system,.