business broadband down

[dhb666]

Business broard band down for 2 hours now, loosing sales because card machine won't work, cant get anyone to speak to me!!!!!!!!!!!!!!!!!!!!!!!

[NEVA]

Same issue here. Been on hold for almost an hour trying to speak to someone. 

[Raj522]

Sky business broadband down all morning now. On phone and hold for over an hour now.  Not good. 

[Daniel0210]

@dhb666 

This forum is for domestic broadband issues. You will need to persevere on the phone I'm afraid. 

[Simonm46]

Broadband down since 08.30 - no feedback or telephone response from sky whatsoeger - atrocious !

[dhb666]

They need to sort this, I'm down over £100 already this morning, thats without the cost of the phone call.

[Daniel0210]

@dhb666 
We are domestic customers on here so in case you're not aware you’re not contacting Sky Customer Services by posting on the forum.

[Daniel0210]

@Simonm46 

Is this your Business broadband as this forum is for domestic broadband only? Some are reporting business broadband outages here

https://helpforum.sky.com/t5/Broadband/business-broadband-down/td-p/4709986

[NEVA]

Having been cut off and told to call back later after over an hour in a phone queue, this is more a vent than an actual attempt at getting help. And FYI there is no equivalent forum for business users. 

[forno]

what a joke - shouldnt the builtin simcard gurantee some sort of service?

[dhb666]

Sky should look here, it is business customers that make their money. i have been a domestic customer for 20 years

[NEVA]

Seemingly not. Can't log in to our account either, just keep getting an internal server error message. 

Fortunately I can create a WiFi hotspot using mobile data, so my business can still operate. Shops with older card machines or different tech set ups won't be so lucky though. 

Not impressed at how (so far) impossible it's been to actually speak to Sky about this, or that their service status page says all is well, but down detector tells a very different story. 

[Mimarket]

I'm losing sales, it's the busiest day of the week. What's happening 

[Leroy19721]

Same here, been on hold for

an hour now and no answer. Looks like they are ignoring the calls

[Wollaston01]

I'm exactly the same ! I can't do nothing and can't get hold of anyone