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Discussion topic: business broadband down

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This message was authored by dhb666 This message was authored by: dhb666

business broadband down

Business broard band down for 2 hours now, loosing sales because card machine won't work, cant get anyone to speak to me!!!!!!!!!!!!!!!!!!!!!!!


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This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: business broadband down

Posted by a Sky employee

Hey all,

 

We are really sorry for the Business Broadband outage and the problem that it caused to you all!

 

I am glad to confirm that it's been resolved by now, so I am locking this thread now. 

 

If you still experience issues with your Business Broadband, please use the usual channels to report it:
https://business.sky.com/

 

Thank you for your understanding!

Fanni

Community ModeratorTeam Black

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This message was authored by NEVA This message was authored by: NEVA

Re: business broadband down

Same issue here. Been on hold for almost an hour trying to speak to someone. 

This message was authored by Raj522 This message was authored by: Raj522

Re: business broadband down

Sky business broadband down all morning now. On phone and hold for over an hour now.  Not good. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: business broadband down

Posted by a Superuser, not a Sky employee. Find out more

@dhb666 

This forum is for domestic broadband issues. You will need to persevere on the phone I'm afraid. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Simonm46 This message was authored by: Simonm46

Broadband down since 08.30 and zero feedback from sky !!!

Broadband down since 08.30 - no feedback or telephone response from sky whatsoeger - atrocious !

dhb666
Topic Author
This message was authored by dhb666 This message was authored by: dhb666

Re: business broadband down

They need to sort this, I'm down over £100 already this morning, thats without the cost of the phone call.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: business broadband down

Posted by a Superuser, not a Sky employee. Find out more

@dhb666 
We are domestic customers on here so in case you're not aware you’re not contacting Sky Customer Services by posting on the forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband down since 08.30 and zero feedback from sky !!!

Posted by a Superuser, not a Sky employee. Find out more

@Simonm46 

Is this your Business broadband as this forum is for domestic broadband only? Some are reporting business broadband outages here

https://helpforum.sky.com/t5/Broadband/business-broadband-down/td-p/4709986

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by NEVA This message was authored by: NEVA

Re: business broadband down

Having been cut off and told to call back later after over an hour in a phone queue, this is more a vent than an actual attempt at getting help. And FYI there is no equivalent forum for business users. 

This message was authored by forno This message was authored by: forno

Re: business broadband down

what a joke - shouldnt the builtin simcard gurantee some sort of service?

 

dhb666
Topic Author
This message was authored by dhb666 This message was authored by: dhb666

Re: business broadband down

Sky should look here, it is business customers that make their money. i have been a domestic customer for 20 years

This message was authored by NEVA This message was authored by: NEVA

Re: business broadband down

Seemingly not. Can't log in to our account either, just keep getting an internal server error message. 

Fortunately I can create a WiFi hotspot using mobile data, so my business can still operate. Shops with older card machines or different tech set ups won't be so lucky though. 

Not impressed at how (so far) impossible it's been to actually speak to Sky about this, or that their service status page says all is well, but down detector tells a very different story. 

This message was authored by Mimarket This message was authored by: Mimarket

What’s happening with the broadband, been down couple of hours, I’m payin for the backup which is no

I'm losing sales, it's the busiest day of the week. What's happening 

This message was authored by Leroy19721 This message was authored by: Leroy19721

Re: business broadband down

Same here, been on hold for

an hour now and no answer. Looks like they are ignoring the calls

This message was authored by Wollaston01 This message was authored by: Wollaston01

Re: business broadband down

I'm exactly the same ! I can't do nothing and can't get hold of anyone 

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