06 Sep 2022 07:29 PM
Our speed check shows its been below guarantee for a week now ...its slow . Also I believe i am due a rebate , is this done automatically if not how do I claim this please
06 Sep 2022 08:21 PM
Posted by a Superuser, not a Sky employee. Find out more@Lynniej Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
06 Sep 2022 09:26 PM
So we are getting intermittent signal and the speed is much slower ..thanks for your help
06 Sep 2022 09:36 PM
Posted by a Superuser, not a Sky employee. Find out more@Lynniej while customers with the Boost bundle get regular reports on speeds those of us without dont and I believe we need to claim if speeds go below the guarantee for your line. Give Sky a call - the cheapest way is to dial 150 on your Sky Talk line - probably best to,leave it to tomorrow.
08 Sep 2022 10:34 AM
Posted by a Superuser, not a Sky employee. Find out moreI believe the rebate only applies once you've reported the issue to Sky so I'd get it done asap
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