broadband speed has been 43MB , below guarantee how to claim rebate and fix slow speed

[Lynniej]

Our speed check shows its been below guarantee for a week now ...its slow . Also I believe i am due a rebate , is this done automatically if not how do I claim this please

[GD1]

@Lynniej   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Lynniej]

So we are getting intermittent signal and the speed is much slower ..thanks for your help

[Chrisee]

@Lynniej while customers with the Boost bundle get regular reports on speeds those of us without dont and I believe we need to claim if speeds go below the guarantee for your line. Give Sky a call - the cheapest way is to dial 150 on your Sky Talk line - probably best to,leave it to tomorrow. 

[jamesn123]

@Lynniej 

I believe the rebate only applies once you've reported the issue to Sky so I'd get it done asap