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Discussion topic: Wifi Keeps Dropping Out

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This message was authored by Bobby14691 This message was authored by: Bobby14691

Wifi Keeps Dropping Out

My WiFi keeps dropping out. Thus started 2 days ago and has been consistent. I have run all the checks on my sky app and nothing works. What should I try next?

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Bobby14691
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This message was authored by Bobby14691 This message was authored by: Bobby14691 Answer

Re: Wifi Keeps Dropping Out

Good Morning,

 

I got to the bottom of the issue. I have both my Sky Q boxes (Maina and Mini for Multiroom) connected hard wired/ ethernet connection. i.e. the set-up is as follows:

 

- Router --> Network Switch --> Sky Q Boxes, PC, Netwrok MEdia Player etc......

 

It was the internet that was dropping out, as I also had the same issue over ethernet. When disconnecting my network switch from the router the internet was stable. Initially I though this would be a defective Neywork Switch. However, by disconnecting the Sky Q Boxes from the ethernet network stability was restored. 

 

I previously turned OFF Wireless on the Sky Q boxes (as I have them hard wired). However, upon chekcing the settings Wireless was turned ON . I'm not sure how it changed itself, possibly an update........

 

I turned OFF Wireless on both Sky Q boxes (again) and my network and internet are stable again.

 

Key Point. If using Ethernet then turn OFF your wireless on Sky Q Boxes. This must have been causing conflicts.

 

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This message was authored by mae-3 This message was authored by: mae-3

Re: Wifi Keeps Dropping Out

@Bobby14691 

 

Do you have a license, rent or buy to watch the content?

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
Bobby14691
Topic Author
This message was authored by Bobby14691 This message was authored by: Bobby14691 Answer

Re: Wifi Keeps Dropping Out

Good Morning,

 

I got to the bottom of the issue. I have both my Sky Q boxes (Maina and Mini for Multiroom) connected hard wired/ ethernet connection. i.e. the set-up is as follows:

 

- Router --> Network Switch --> Sky Q Boxes, PC, Netwrok MEdia Player etc......

 

It was the internet that was dropping out, as I also had the same issue over ethernet. When disconnecting my network switch from the router the internet was stable. Initially I though this would be a defective Neywork Switch. However, by disconnecting the Sky Q Boxes from the ethernet network stability was restored. 

 

I previously turned OFF Wireless on the Sky Q boxes (as I have them hard wired). However, upon chekcing the settings Wireless was turned ON . I'm not sure how it changed itself, possibly an update........

 

I turned OFF Wireless on both Sky Q boxes (again) and my network and internet are stable again.

 

Key Point. If using Ethernet then turn OFF your wireless on Sky Q Boxes. This must have been causing conflicts.

 

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