@blackcornish wrote:
After messing about with 5ghz and 2.4GHz, moving the position of the usb stick (all over the damn house), resetting and resetting; It finally showed green this morning, and I have had a reading. First time it's worked since 26th Feb.
I messaged Kingspan last week, but have had nothing from them.
Is the thinking, that they are doing something remotely that is causing/solving all our connection problems?
The red light seems to be a general connection problem light. It retries every few hours (maybe every 6?). Readings only get into the app once every 24 hours.
It can indicate that it can't connect to your network, or that it can't connect to their server. Most of us in this position have the second problem. Unfortunately, if it's a new installation, it's hard to tell which it is unless you know how to look on your router setup.
It certainly only supports 2.4Ghz and has (perhaps in the past?) had problems with multiple wifi hubs that shared the same SSID. I set up an SSID on a single access point only in my setup (non sky) to avoid that particular issue. I may not have needed to, as that was before I realised there was a server issue also.
When you test the connection it makes (to sens-101.connectsensor.com) you can see that it often does consistently not present a TLS connection correctly; I'd wager this server is overloaded due to number of connections and all their customers are currently affected - but it's just intelligent guesswork on my part.
